Water Technician - Philadelphia, PA

Company Overview

Our client is a leading property restoration company specializing in water damage mitigation, fire damage restoration, and emergency property services. We are committed to helping property owners recover from disasters quickly and efficiently while maintaining the highest standards of quality and customer service.

We are seeking a dedicated Water Technician to join our restoration team in Allentown, PA. The successful candidate will be responsible for performing water damage mitigation services, operating specialized equipment, and helping restore properties to pre-loss condition. This role requires both technical expertise and strong customer service skills in emergency response situations.

Key Responsibilities

Water Damage Mitigation

• Respond to emergency water damage calls in a timely and professional manner
• Assess water damage extent and develop appropriate mitigation strategies
• Extract standing water using truck-mounted and portable extraction equipment
• Set up and monitor dehumidification and air circulation equipment
• Remove water-damaged materials including drywall, flooring, and insulation
• Apply antimicrobial treatments to prevent mold growth

Equipment Operation & Maintenance

• Operate and maintain water extraction equipment, air movers, and dehumidifiers
• Perform routine equipment inspections and basic maintenance
• Transport equipment to and from job sites safely
• Maintain accurate equipment logs and service records

Documentation & Communication

• Complete detailed job documentation and moisture readings
• Take before, during, and after photos of affected areas
• Communicate progress updates to supervisors and customers
• Prepare accurate material lists and time sheets

Customer Service

• Interact professionally with property owners during stressful situations
• Explain restoration processes and timelines clearly
• Address customer concerns and questions promptly
• Maintain clean and organized work areas

Required Qualifications

Education & Experience

• High school diploma or equivalent required
• Previous experience in water restoration, construction, or related field preferred
• IICRC certification preferred

Technical Skills

• Ability to operate water extraction and drying equipment
• Basic understanding of building construction and materials
• Knowledge of safety protocols and OSHA regulations
• Proficiency with moisture detection instruments

Physical Requirements

• Ability to lift and carry up to 50 pounds regularly
• Comfortable working in crawl spaces, basements, and attics
• Ability to stand, walk, and work on various surfaces for extended periods
• Capability to work in various weather conditions

Personal Qualities

• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Professional appearance and demeanor
• Valid driver's license with clean driving record

Working Conditions

• On-call rotation for emergency response (24/7 availability)
• Travel to various job sites throughout the Lehigh Valley and surrounding areas
• Exposure to water-damaged environments and potential hazardous conditions
• Use of personal protective equipment required
• Variable work schedule based on emergency response needs

What We Offer

• Competitive hourly wage commensurate with experience
• Comprehensive health, dental, and vision insurance
• Paid time off and holiday pay
• Career advancement opportunities within the company
• Uniform and safety equipment provided