Water Service Representative I

Water Service Representative I

Salary

$60,458.53 - $73,487.65 Annually

Location

Fairfield, CA

Job Type

Full-Time

Job Number

2026-00067

Department

PUBLIC WORKS

Opening Date

10/05/2026

Closing Date

10/19/2026 5:00 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

FEA

• Description
• Benefits
• Questions

Description

The City of Fairfield is accepting applications for the position of Water Service Representative I within the Public Works Department!

Are you ready to build a rewarding career while making a direct, positive impact on your community? The City of Fairfield is looking for a dedicated, customer-focused individual to join our team as a Water Service Representative I. In this dynamic role, you will serve as a vital link between the City and its residents, helping to manage water accounts, address customer inquiries, and ensure reliable service delivery throughout our growing municipality. Whether you are launching your career in public service or bringing valuable administrative and customer support experience, Fairfield offers a supportive environment, excellent benefits, and opportunities for professional growth. Come work where your dedication matters every single day!

WORKING CONDITIONS:

This classification works both inside and outside with exposure to weather, odors, dust and pollen.

PHYSICAL DEMANDS:

Incumbents drive and/or walk routes for extended periods of time in all types of weather conditions; work also includes standing and walking on sidewalks and on uneven and slippery surfaces; sit at a desk or while driving a vehicle; bend, twist, turn and reach; lift and carry, and push/pull up to fifty (50) pounds; ability to see well enough to read meters, maps, devices, documents, computer screen, and the road while driving; ability to hear well enough to receive information over the telephone and in person; ability to speak well enough to be understood by others; hand and finger dexterity sufficient to operate tools, hand held equipment, and computer keyboard.

Minimum Qualifications

• Education equivalent to completion of twelfth grade is required.
• One year of recent related work experience, such as water service, billing, or record keeping, which involves customer service, is required.

LICENSE AND/OR CERTIFICATE:

Possession of a valid Class C California Drivers License and a satisfactory driving record are required as a condition of initial and continued employment.

Examples of Duties

For the complete job description please visit: https://www.governmentjobs.com/careers/fairfield/classspecs

THE SELECTION PROCESS:

Based on the information provided in the application documents, the best-qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview, or any combination.

HOW TO APPLY:

Candidates must submit an online application via NeoGov/Governmentjobs.com by 5:00 p.m. of the closing date. If you have any difficulties submitting your online application, please call NeoGovs Applicant Support Line at (855) 524-5627.

Mac users please note: To ensure compatibility, please use Google Chrome and ensure iOS settings are up-to-date.

If you feel you will need a reasonable accommodation for any portion of the testing/interview process, please contact Human Resources at (707) 428-7394 at least 1 week prior to the application deadline or examination date.

REFERENCE CHECKS:

The City utilizes an electronic reference check process to gather references of candidates once mutual interest is established. Please note that if you include your current supervisor in the "References" section of your application, they may be contacted once you have accepted a conditional job offer from the City.

Candidates are encouraged to notify anyone they list in the "References" section to help ensure a timely response. When listing references, please identify persons who can assess your professional qualifications in the context of the workplace. Examples include former colleagues/supervisors, mentors, etc. If you have limited or no work experience, you may identify personal references familiar with your qualifications that correlate to workplace experiences. Examples include teachers, volunteer coordinators, mentors, etc.

The City of Fairfield is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.

The JUNIOR ENGINEER classification is represented by Fairfield Employees Association (FEA). For a more detailed overview of the FEA benefit package, please click on the following link General Employee Benefits

The ASSISTANT/ASSOCIATE CIVIL ENGINEER classifications are represented by Fairfield General Management Association (FGMA). For a more detailed overview of the FGMA benefit package, please click on the following link General Managers Benefits

01

I understand that my responses to the following supplemental questions will be used by the City of Fairfield to assess my application and determine advancement in the recruitment process. NOTE: We encourage applicants to provide detailed and thoughtful answers, as responses to the supplemental questions are reviewed during the initial screening process. Responses such as "see application" or "refer to resume" will not be accepted as this does not adequately answer the specific question or demonstrate your qualifications.

• Yes, I understand.

02

Do you have a valid Class C California Drivers License or equivalent?

• Yes
• No

03

Do you possess a high school diploma or equivalent?

• Yes
• No

04

Do you meet the minimum qualifications with atleast one year of recent related work experience, such as water service, billing, or record keeping, which involves customer service? PLEASE NOTE: Your answer must be validated by the information provided in the work experience section of your application.

• Yes
• No

05

Describe your experience using the Microsoft Office suite (including Word, Excel, Outlook, and PowerPoint) in a professional or administrative setting. In your response, please highlight your proficiency level with specific applications and provide an example of how you have used them to support daily office operations or complete complex projects.

Required Question

Employer City of Fairfield

Address 1000 Webster Street

4th Floor

Fairfield, California, 94533

Phone 707-428-7394

Website https://www.governmentjobs.com/careers/fairfield/