Waterfront Head Lifeguard

Department Human Services Recreation Division

Salary Grade MISC 2

Reports To: Aquatics Manager

FLSA Status: Non-Exempt

Appointed By: Town Manager

Date: February 2025

GENERAL SUMMARY

Under the general supervision of the Waterfront Director and Aquatics Supervisor, manages lifeguard operations, supervises lifeguards on duty, watches pool and waterfront activities, prevents and addresses dangerous situations, and responds to people in need of aid. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.

ESSENTIAL JOB FUNCTIONS

External and internal applicants as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act must be able to perform the essential job functions as listed either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Work with the Waterfront Director overseeing the activities of lifeguards, instructors, coaches, and other program providers at pond site to ensure safety protocols are being followed, addresses observed issues promptly, advises management of problems, violations, and areas for improvement related to policies and procedures.
• Supervises lifeguards ensuring all work is performed in compliance with established policies and procedures and applicable safety regulations, including monitoring bathrooms, debris, and eating areas.
• Maintains watchfulness over the pond to prevent dangerous situations.
• Monitors and assists swimmers and enforces regulations.
• Provides basic first aid.
• Performs rescue if appropriate, calls for help, provides emergency care, interviews witnesses, and files reports.
• Assists in the daily opening of the waterfront, tests pools for proper chlorine and pH levels, and sets up lanes.
• Assists in the daily closing of the waterfront, checks facilities for vacancy at the end of the day, picks up any possessions left behind.
• Performs weekly tests of all emergency call boxes with the Concord Police Department to ensure proper connection and audibility.
• Performs special projects and related responsibilities as initiated and requested.
• Performs other related duties as required, directed, or as the situation dictates.

WHITE POND RESPONSIBILITIES

Addresses all environmental, guest, and staff concerns effectively and efficiently. Maintains beach policies and procedures to ensure professional standards of operation. Makes weather-related decisions in coordination with the Aquatics Program Manager and Recreation Supervisor. Oversees beachfront office operations, including all financial transactions and daily reconciliation. Conducts a daily check of facility for safety, cleanliness, and good repair. Guarantees adequate coverage of the swim area by lifeguards during all hours of operation. Makes sure all lifeguards are wearing appropriate uniforms. Checks members in, sells memberships, collects, processes, tracks, and logs all cashcard payment for daily guest passes.

SUPERVISORY RESPONSIBILITY

Directly supervises the activities and performance of lifeguards and provides functional oversight to other aquatics staff. Carries out supervisory responsibilities in accordance with Concords policies and applicable laws. Responsibilities include planning, assigning, and directing work, appraising performance, addressing complaints, and resolving problems.

EDUCATION, EXPERIENCE, & SPECIAL REQUIREMENTS

• High School education and one to three years lifeguarding and/or pool supervision experience or any equivalent combination of education and experience.
• American Red Cross Certification in Lifeguard Training, CPR for the Professional Rescuer, and AED.
• WSI certification preferred.
• Valid motor vehicle operators license with a safe driving record and ability to provide personal vehicle for occasional transportation during work hours.

KNOWLEDGE, SKILLS, & ABILITIES

• Working knowledge of multi-pool aquatic facility procedures and equipment.
• Thorough working knowledge of ability to perform lifesaving techniques, CPR, and First Aid.
• Ability to swim.
• Excellent customer service skills.
• Ability to communicate effectively with all members of the public, including children and young adults, in a courteous and tactful manner, and to fairly and tactfully enforce facility rules and regulations.

WORKING CONDITIONS & PHYSICAL DEMANDS

External and internal applicants as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act must be able to perform the physical demands as listed either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Moderate physical effort is generally required, which involves frequent lifting of between 30 and 60 pounds.
• Additional physical effort is required in emergency situations to perform rescues and lifesaving activities.
• Regularly required to walk, swim, stand, crouch, reach, crawl, climb, talk, sit, watch, and hear for extended periods of time.
• Regularly required to use hands to finger, handle, and feel objects or equipment.
• Vision and hearing at or correctable to normal ranges.
• Work is performed in varied environments, including those of a large multi-pool aquatic facility, an outdoor camp pool, and a pond waterfront, including exposure to various weather conditions and pool chemicals.
• Noise is moderate to loud at times.

NOTES

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.