Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Automation, Backlog Prioritization, Best Practices, Business Analysis, Business Operations, Business Processes, Competitive Analysis/Strategy, Competitive Research, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Satisfaction, Customer/Client Research, Documentation, Establish Priorities, Functional Testing, Industry/Trade Analysis, Information Technology & Information Systems, Intranet, Metrics, Onboarding, Performance Metrics, Presentation/Verbal Skills, Process Analysis, Process Improvement, Product Backlog, Product Demonstration, Product Design, Product Development, Product Documentation, Product Management, Product Strategy, Product Support, Reporting Skills, Research Skills, Safety Process, Sprint Planning, Systems Administration/Management, Talent Management, Technical/Engineering Design, Trend Analysis, Use Cases, User Experience Design (UXD), User Interface/Experience (UI/UX)
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Unit Context
The WBG Corporate Solutions Department (ITSCO) is focused on the digital transformation of essential corporate services to ensure WBG operations are seamless, resilient, and future ready. Uniting digitalization roadmaps, experience design, process optimization, application delivery, systems management, and technology modernization across some 170 products and services, the department links business ambition with operational excellence-from intuitive employee experiences and precision payroll to data-driven decision making, intelligent automation, and AI enablement. The Corporate Experience Solutions (ITSCX) unit serves as the World Bank Group's hub for designing, delivering, and evolving the digital interactions that connect our people and partners to the organization. Loosely aligned with the "systems of engagement" concept, this unit focuses on the full spectrum of stakeholder experiences encompassing employees, shareholders, partners, the public, and beyond. Our purview includes high-impact corporate platforms such as the intranet, external websites, and tools supporting employee engagement, Board relations, recruitment, onboarding, talent development, learning, travel, time recording, desk booking, and other solutions that touch the day-to-day work of the WBG's global workforce and millions of external users. These are mission-critical, high visibility products, where speed, intuitiveness, and agility are paramount. The Personalized Workspace & Apps team within ITSCX provides WBG employees with intuitive, self-service portals and mobile applications to interact with corporate services, such as HR, IT, time recording, leave, approvals, and more, following digital workplace best practices.
Duties and Responsibilities
The Product Analyst Intern will support the Product Management team in the analysis, planning, and delivery of AI-enabled digital products and employee experiences. Working closely with the Product Manager, Product Owners, UX Designers, and Engineering teams, the intern will help translate business needs into actionable requirements, conduct research and analysis, support SAFe Agile delivery processes, and contribute to the continuous improvement of product capabilities.
Primary Responsibilities:
- Assist in gathering, documenting, and analyzing business and user requirements through interviews, research, and stakeholder engagement.
- Support the development and maintenance of product artifacts including business requirements, user stories, acceptance criteria, process maps, journey maps, and feature documentation.
- Conduct user research and competitive analysis to identify industry trends, emerging AI capabilities, and best practices that can inform product strategy and design.
- Analyze business processes and user workflows to identify opportunities for simplification, automation, and improved user experiences.
- Support Product Managers and Product Owners in backlog management, requirements refinement, and prioritization activities.
- Participate in Agile ceremonies including backlog refinement sessions, sprint reviews, planning sessions, demonstrations, and retrospectives.
- Develop and maintain product documentation, decision logs, dependency trackers, and other product management artifacts.
- Support the creation and analysis of key product metrics, adoption indicators, user feedback, and performance measurements to inform product decisions.
- Help document AI-related use cases, user scenarios, functional requirements, and business outcomes.
- Collaborate with cross-functional teams including technology, UX, and operations stakeholders to ensure product requirements are well understood and aligned.
- Assist in the validation of delivered functionality by supporting user acceptance testing, documenting findings, and tracking feedback.
- Contribute to continuous improvement initiatives by identifying AI opportunities to improve processes, product quality, and user satisfaction.
- Prepare reports, presentations, and summaries to communicate product progress, findings, recommendations, and insights to stakeholders.