The Wealth Associate position is a client service position who reports to the Wealth Advisor and is critical to leveraging Advisors’ time. This position provides excellent client service and problem-solving skills to confidently provide information to clients in a timely, efficient, and professional manner.
Essential Duties and Responsibilities
Manage client needs regarding service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards.
Deepen client relationships and establish credibility and rapport both in-person and via phone, identifying potential benefits and services to enhance client’s financial relationships.
Has regular contact with clients regarding accounts, and servicing; can clearly articulate potentially complex processes and/or concepts to clients
Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance.
Maintain Redtail CRM database; Manage Client and Prospective Client Work Flow and coordinate follow-up with Advisors
Maintain a compliant filing and scanning system with Laser Fiche
Answer incoming calls and direct/take messages appropriately and according to firm guidelines.
Maintain client information in CRM database (Redtail)
Data input for Financial Planning software system (Goals-Based Analysis and E-Money)
Other responsibilities as assigned by the Wealth Advisor and Director of Operations.
Knowledge, Skills, and/or Abilities:
Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
Excellent communication skills, both verbally and in writing.
Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once.
Ability to build relationships with clients and internal partners.
Education and/or Experience:
The ideal candidate will have 2+ years of experience in administrative support in a professional environment.
High School Diploma or Associate’s degree required; Bachelor’s Degree preferred.
Previous experience in financial services a plus.
Compensation:
Compensation is determined by qualifications and experience.
Salary is generally reviewed annually or if responsibilities and/or job requirements change. Salary increases are not guaranteed.
Certificates, Licenses, Registration:
Series 7 and 65/66 preferred (or willingness to obtain in the future).