Web/Content Development, Marketing and Sales - Usability Researcher 2

Job#: 3040545

Job Description:

Title: Web/Content Development, Marketing and Sales - Usability Researcher 2

Start Date: 7/13/2026

End Date: 9/30/2026

Pay Rate / Range: $50-$55

Potential for Extension: Yes

Candidate Location Requirements:

Must be located in the Redmond/Seattle area; 1-2 days per week onsite (Hybrid)

Top 3 Must-Have Hard Skills

• Expertise in qualitative user research methods (e.g., user interviews, usability testing) (2-4 years)
• Experience with quantitative research methods (e.g., surveys, card sorting, data analysis) (2-4 years)
• Proficiency with research tools/platforms (e.g., UserTesting, DScout, Qualtrics, Marvin) (2-4 years)

Candidate Requirements

Best vs. Average: The ideal resume would contain 2-4 years of experience working on enterprise solutions, prior experience with enterprise productivity tools, industry experience conducting qualitative and quantitative user research, strong collaboration and partnership with PM/design/engineering teams, ownership of research projects, strong communication skills, and rigor in study design and execution.

Ideal Background of Candidates

Usability or UX researcher with 4-6 years of experience within the technology sector, including hands-on qualitative and quantitative research supporting enterprise productivity experiences. Ideal candidates have industry experience (academic-only background not accepted), strong cross-functional collaboration with PM/design/engineering, and demonstrated ownership of research projects that inform product direction and detailed experience design. Prior experience with enterprise productivity tools and AI-driven experiences is preferred.

Typical Day in the Role

Partners with Product Management and Design to design, conduct, and report on qualitative and quantitative user research supporting enterprise productivity experiences, with a focus on AI-driven workflows and improving customer usability. Responsibilities include running user interviews and usability studies, executing quantitative research (surveys, card sorting, data analysis), performing UX Health studies, identifying gaps and pain points, and communicating findings and recommendations across the product team.

• Purpose of the Team: The purpose of this team is to conduct user research supporting enterprise productivity experiences, with a focus on AI-driven workflows and improving customer usability.
• Key projects: This role will contribute to researching and validating early-stage AI features and user experiences through qualitative and some quantitative research.

Job Description: Usability Researcher 2

The Usability Researcher 2 will help drive human-centered strategy, shape product direction, and contribute directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. This role leverages evaluative and foundational research to guide near and long-term product strategy, working closely with UX designers, product managers, engineering, and data science to ensure the most critical user needs and opportunities are addressed. The researcher will contribute to validating early-stage product features, performing UX Health studies, and communicating actionable findings across cross-functional teams.

Responsibilities

• Design, execute, and analyze research, both qualitative and quantitative, to deliver insightful and actionable results
• Continuously inform a product roadmap using customer data by identifying gaps, customer pain points, and potential delighters
• Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering
• Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and recommendations
• Land impacts broadly from customer-focused knowledge by working across engineering, design, and marketing disciplines
• Build strong collaborative relationships with peers and stakeholders
• Operate independently, embrace ambiguity, demonstrate creativity, be detail-oriented, and deliver results in a highly organized manner
• Manage independent time, task prioritization, and flexibility in a fast-paced environment
• Prepare and deliver a high-quality portfolio review presentation demonstrating strategic research experience, rationale for methodologies chosen, and communication skills

Disqualifiers

• Unwilling or unable to work onsite in the Redmond area
• No industry experience (academic-only background not accepted)
• Transitioning from design with limited user research experience
• Very limited experience collaborating with cross-functional teams (PM, design, engineering)
• Lacking experience applying structured qualitative or quantitative research methods in a professional setting

Hard Skills Assessments

• Expected Dates that Hard Skills Assessments will be scheduled: ASAP
• Hard Skills Assessment Process: The assessment process will include two rounds of interviews, approximately 30 minutes each, conducted via Teams (audio only).
• Required Candidate Preparation: Candidates should have a prior project walkthrough ready, including their role, research methods, collaboration, and impact. A portfolio is preferred to support discussion (non-confidential content only).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Redmond, WA, US

Job Type:

Digital Experience and Content Strategy

Date Posted:

July 1, 2026

Pay Range:

$50 - $55 per hour

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