Web & CRM Project Manager

• NSG is seeking a highly strategic and execution-focused Web & CRM Systems Project Manager to lead custom web development initiatives and drive CRM optimization across the organization.
• This role serves as the bridge between field teams, business stakeholders, and developers ensuring technology solutions align with business objectives, scale with growth, and maintain data integrity.
• The ideal candidate is adaptable, solutions-oriented, and thrives in dynamic environments.
• They approach challenges with curiosity, remain open to alternative perspectives, and are comfortable pivoting strategies when new information or constraints emerge. This individual does not simply escalate problems, they take ownership in identifying practical, scalable solutions

• Web & Hybrid/Agile Project Leadership
• Manage custom web development projects within a hybrid/agile/scrum environment, ensuring delivery on time, within scope, and within budget.
• Develop detailed project timelines, milestones, and resource allocation plans.
• Proactively identify and resolve bottlenecks, risks, and scope challenges.
• Enforce established project management methodologies on all projects.
• Utilize Jira and Confluence to track development progress and maintain documentation.
• Maintain comprehensive project documentation, including roadmaps, technical requirements, and status reports Cross-Functional Business Alignment
• Recognize business needs and opportunities for improvement across all departments including: sales, marketing, recruiting, production, payroll, HR, accounting, and customer service departments.
• Gather and translate requirements into actionable project plans.
• Collaborate with stakeholders on system enhancements, upgrades, and integrations.
• Align CRM processes with business goals and operational scalability.
• Serve as liaison between technical and non-technical teams.

• Create and maintain dashboards and KPI reporting.
• Make day to day decisions.
• Analyze data to provide insights that inform strategic decision-making.
• Support leadership with visibility into performance metrics and system effectiveness.

• Lead system upgrades and integrations with new and existing tools.
• Collaborate with internal and external stakeholders on software integrations.
• Maintain awareness of web development trends and emerging technologies.

• Proactively identify system, process, and project challenges and develop structured, data-informed solutions.
• Evaluate multiple solution paths and recommend the most scalable, cost-effective approach.
• Remain flexible when priorities shift and adjust plans without compromising quality or strategic alignment.
• Facilitate productive discussions when stakeholders have differing perspectives, driving alignment toward actionable outcomes.
• Anticipate risks and develop contingency plans to ensure project continuity.

• Adaptable and comfortable operating in a fast-changing, high-growth environment.
• A critical thinker who approaches problems analytically and creatively.
• Open-minded and willing to consider alternative approaches before making decisions.
• Calm under pressure and capable of pivoting when priorities evolve.
• Focused on solutions rather than obstacles.
• Accountable, you take ownership of resolving issues rather than passing them along.
• Strong engineering background and extensive experience with software development methodologies

• Proven experience as a Web & CRM Project Manager or similar technical project role.
• Experience with custom software and web development processes.
• Experience working in hybrid, agile/scrum environments.
• Proficiency with Jira, Confluence, and project management tools.
• Ability to bridge technical and non-technical stakeholders.
• Strong organizational and multitasking skills.
• Strong communication skills.
• Experience with APIs, development, or SQL is a plus.
• Bachelor's degree or equivalent work experience.

• Ownership mindset
  • Must take full accountability for outcomes, not just task coordination.
  • Follow through without being asked. Does not blame people when issues arise.
• Technical fluency
  • Able to challenge developers intelligently and ask the right questions.
  • Can translate business needs into technical requirements and can translate technical jargon to the business.
• Adaptability & flexibility
  • Comfortable with shifting priorities.
  • Can pivot without losing momentum.
• Structured project execution
  • Brings solutions not just problems.
  • Evaluates multiple paths before recommending action.
• 1 of the candidates needs to have application development experience.
  • Experience with cross-platform frameworks such as React Native is a plus.
  • Understand APIs and data architecture.

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