Web Marketing Specialist

We are looking for a Web Marketing Specialist to join MCM’s Digital Marketing team -  one of the most entrepreneurial teams within our company. We pride ourselves on moving fast, multitasking, continuous improvement, and hitting goals on our way to digitally transforming our company.

This is the ideal role for an aspiring professional with 1-3 years of digital product coordination experience. This position requires a high level of cross functional team collaboration and multitasking capabilities, ability to be curious about data and investigating it, and the drive to effectively connect and communicate with MCM consumers through our website.

 

RESPONSIBILITIES  (What you’ll do)

• Project and product coordination:
• • Support business process improvements on the web self-service channel (“SSC”), planning out work, tracking timelines, and obtaining legal / compliance approvals
  • Document detailed business requirements to ensure proposed changes are captured correctly
  • Conduct UAT across different devices, browsers, and languages under guidance of product owner
  • Work cross functionally to deliver on expected project outcomes, partnering with technical teams to fix any bugs and issues identified
  • Create & update job aids, SOPs and other product documentation to ensure information is accurate and complete as product evolves.
• Performance monitoring
• • Monitor digital engagement metrics and review session recordings to check for potential issues on the website (i.e. drop in logins, spike in error messages, etc...)
  • Research and respond to inquiries from legal, compliance, and QA teams regarding consumer complaints on the website
  • Inspect the production environment to understand actual behavior
• Other duties as assigned

QUALIFICATIONS (What you’ll need)

• Bachelor’s degree in marketing, Business, or related field
• 1–3 years of user-interface B2C experience preferably within financial services or fintech.
• Good understanding of website best practices based on experience
• Experience with QA / UAT Testing
• Experience with web analytics tools such as Full Story, Consumer Journey Analytics (Adobe), Google Analytics or similar
• Strong problem solving and critical thinking skills with a logical thought process
• Self-starter who thrives in a fast-paced environment which constantly evolves and presents new and exciting challenges everyday
• Excellent attention to detail and ability to manage multiple tasks.
• Ability to work effectively with a variety of different teams and personalities
• Strong project management and organizational skills.
• Excellent written and verbal communication skills

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.