Web Order Fulfillment Staff

About the role

Reports to: Receiving Manager/Store Managers

Salary:  $19.75-$21, non-exempt position. Specific starting wages depend on location and experience. Level 1

Hiring Specifics:  Part-time and Full-time positions available, depending on location. 

A Fulfillment Staffer is an expert of operations, process and efficiency who enables a consistent experience for our customers in-store and online. You accurately pick, sort, prep and pack products safely, efficiently and effectively to deliver a WOW customer service to our customers. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of the department are being met. You typically have oversight of one department and work primarily on the sales floor to pick items and Back of House to fulfill and pack orders.You have a positive attitude and ensure daily task lists and projects are completed within your department.  

What you'll do

Fulfillment Role

• Work closely with the lead/manager to understand business goals and complete daily operations in the assigned department.
• Learn and apply basic knowledge of SAP, Sale Saver, Merchandising, Back of House support through SBU training and utilize a variety of resources (SBU Training, Google, fellow floor staff, etc.) to help navigate the sales floor to locate item
• Perform your duties (pick merchandise/fulfill/pack/ship/prepare in-store pick-up orders in order of priority, load/unload delivery trucks, process incoming/return to sender orders) accurately, safely, and according to company policy in a timely and efficient manner.
• Consider quality control, presentation when packing, and timing of truck arrivals to ensure all orders are shipped within 24 hours.
• Maintain effective communication with all stakeholders through email/Shopify/SAP and verbal (in-person, phone, radio) communication.
• Troubleshoot and make corrections both in Shopify and Sales Saver including tagging/emailing other stores/eCommerce Merchandising Manager/Help Hub/Inventory Operations as needed.
• Follow up on all open orders within 24 hours.
• Assist team members with merchandising products and support other zones/departments such as helping in Receiving as needed.
• Remain flexible and adaptable to change as other duties may be assigned depending on the needs of the store.

Staff Experience

• Maintain a clean, organized, and safe work environment for customers and staff.
• Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner, independently or as a team.
• Help customers when you can or politely hand them off to another staffer.

Qualifications

• Previous retail or industry experience.
• A self-starter and understands how to prioritize daily workload
• Recent experience as a Web Order Fulfillment staffer.
• Understands the charm of Sports Basement, and creates a positive and fun vibe that elevates the customer and staff experience
• Ability to create a WOW experience for every customer.
• Strong interpersonal and communication (written and verbal) skills to customers and all levels of business.
• Attention to detail is critical.
• Strong computer skills
• Time management skills.
• Problem-solving skills
• Flexibility and adaptability as your role day to day might change.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintains a clean and safe work environment.
• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms)
• Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).