Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Wellness resources
- Company parties
- Employee discounts
- Opportunity for advancement
- Savings bank
- Training & development
About the Role:
Join MedPOINT Management as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience.
About Us:
About Us:
Founded over a decade ago, MedPOINT Management has established itself as a leader in healthcare IT solutions. Our commitment to innovation and customer satisfaction has earned us a loyal client base and a vibrant workplace culture that values teamwork and professional growth.
Responsibilities:
- Provide first-level support for web portal issues, troubleshooting and resolving user inquiries.
- Monitor system performance and ensure optimal functionality of web applications.
- Assist in the development and implementation of user training materials.
- Collaborate with cross-functional teams to enhance portal features and user experience.
- Document support processes and create knowledge base articles for common issues.
- Participate in regular system updates and maintenance activities.
- Respond to user feedback and recommend improvements to the web portal.
- Maintain a high level of customer service and professionalism in all interactions.
Requirements:
- Associate's degree in IT, Computer Science, or related field preferred.
- 1+ years of experience in IT support or customer service roles.
- Strong understanding of web technologies and troubleshooting techniques.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Familiarity with ticketing systems and IT support tools.
- Customer-oriented mindset with a passion for technology.
This is a remote position.
Compensation: $28.00 - $33.00 per hour
Numbers & Facts
| Location | (Remote) |
| Industry | Management Consulting Services |
| Company Size | 10,000 employees or more |
| Website | https://jobs.adp.com/life-at-adp/ |
About Company
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Skills
- 1st Level Supportunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Health Information Technologyunmatched
- Health Insuranceunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Applicationunmatched
- Internet Portalunmatched
- Internet Technologyunmatched
- Knowledge Baseunmatched
- Performance Analysisunmatched
- Performance Tuning/Optimizationunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Support Documentationunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Training/Teachingunmatched
- User Interface/Experience (UI/UX)unmatched
- Vision Planunmatched
- Writing Skillsunmatched
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