Web Portal IT Support I

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Wellness resources
• Company parties
• Employee discounts
• Opportunity for advancement
• Savings bank
• Training & development

About the Role:
Join MedPOINT Management as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience.

About Us:
Founded over a decade ago, MedPOINT Management has established itself as a leader in healthcare IT solutions. Our commitment to innovation and customer satisfaction has earned us a loyal client base and a vibrant workplace culture that values teamwork and professional growth.

Responsibilities:

• Provide first-level support for web portal issues, troubleshooting and resolving user inquiries.
• Monitor system performance and ensure optimal functionality of web applications.
• Assist in the development and implementation of user training materials.
• Collaborate with cross-functional teams to enhance portal features and user experience.
• Document support processes and create knowledge base articles for common issues.
• Participate in regular system updates and maintenance activities.
• Respond to user feedback and recommend improvements to the web portal.
• Maintain a high level of customer service and professionalism in all interactions.

Requirements:

• Associate's degree in IT, Computer Science, or related field preferred.
• 1+ years of experience in IT support or customer service roles.
• Strong understanding of web technologies and troubleshooting techniques.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Familiarity with ticketing systems and IT support tools.
• Customer-oriented mindset with a passion for technology.

This is a remote position.