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Web Portal IT Support I

MedPOINT Management

Sherman Oaks, CA(remote)

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JOB DETAILS
SKILLS
1st Level Support, Communication Skills, Computer Science, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Health Information Technology, Health Insurance, Identify Issues, Information Technology & Information Systems, Internet Application, Internet Portal, Internet Technology, Knowledge Base, Performance Analysis, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Support Documentation, Systems Maintenance, Team Player, Technical Support, User Interface/Experience (UI/UX), Vision Plan, Writing Skills
LOCATION
Sherman Oaks, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Wellness resources

About the Role:
Join MedPOINT Management as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience.

About Us:
Founded over a decade ago, MedPOINT Management has established itself as a leader in healthcare IT solutions. Our commitment to innovation and customer satisfaction has earned us a loyal client base and a vibrant workplace culture that values teamwork and professional growth.

Responsibilities:
  • Provide first-level support for web portal issues, troubleshooting and resolving user inquiries.
  • Monitor system performance and ensure optimal functionality of web applications.
  • Assist in the development and implementation of user training materials.
  • Collaborate with cross-functional teams to enhance portal features and user experience.
  • Document support processes and create knowledge base articles for common issues.
  • Participate in regular system updates and maintenance activities.
  • Respond to user feedback and recommend improvements to the web portal.
  • Maintain a high level of customer service and professionalism in all interactions.
Requirements:
  • Associate's degree in IT, Computer Science, or related field preferred.
  • 1+ years of experience in IT support or customer service roles.
  • Strong understanding of web technologies and troubleshooting techniques.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with strong problem-solving abilities.
  • Familiarity with ticketing systems and IT support tools.
  • Customer-oriented mindset with a passion for technology.

This is a remote position.

About the Company

M

MedPOINT Management

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