Web Sales Associate

Brain Trust | Agent

Position Profile

Reports To: Brain Trust | Leader FLSA Status: Full-Time Non Exempt

Summary

Brain Trust Agents operate as an ELITE team at the hub of sales, customer and retail support for ERIK'S and our affiliates. Associates service customers & staff at retail stores, shoperiks.com and shredshop.com, staff via chat, email, phone at our new Brain Trust Headquarters in Minneapolis, Minnesota.

Support includes but is not exclusive to:

Retail Sales

Web Sales

Group Sales

Retail Customer Support

Web Customer Support

Retail Staff Support

Demo Center Support

Will Call Support

Data and Order Entry

Agents are expected to be a driving sales and knowledge force in every area of our business while consistently curating and fostering experiences that not only meet but normally exceed expectations of both customers and, our staff.

Position Requirements

Experience

• Retail bicycle, ski, snowboard sales and service or, highly related experience.

Proven Skills

• Top notch closing ability
• Exceptional product knowledge
• Exceptional customer service skill
• High-level, attention to detail
• Self-motivated to continually seek out new, relevant knowledge and skills.
• Excellent verbal and written communication skills.
• Strong typing, spelling and grammar
• Strong organizational and multitasking skills.
• Strong data entry skills.
• Work well under pressure and the able to respond to continuously changing needs.

Working Conditions

• Work is performed in an office environment.
• Physical requirements include sitting for long periods of time, typing, use of general office equipment and occasional lifting up to 50 pounds while utilizing safe practices.

Compensation and Benefits

Base wage + Commission

Health

401K

Employee Purchase

Top Brain Trust Agents are expected to earn over $50,000 annually

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.