Web Support Specialist

Professional & Administrative Positions

TITLE:

Web Support Specialist / Instructional Support Associate SL-2

DEPARTMENT:

Public Relations

SALARY RANGE:

$52,000-$55,000

Description of Duties

SUNY Canton is looking for a skilled Web Support Specialist to join the Public Relations team. The Web Support Specialist reports to the Director of Public Relations and will work extensively with the Information Services department to help maintain a dynamic web presence, build out the campus intranet platform and maintain digital accessibility standards across campus.

Responsibilities

Website Maintenance:

• Build webpages and manage digital assets (images, videos, documents).
• Support content updates on multiple websites.
• Ensure content contributions and media usage are consistent with branding and style guide.
• Serve as a point of contact for CMS users and help with user error or resolve technical issues.
• Support content migration, functional QA testing, and related implementation needs for current website redesign and deployment.
• Use tools like Google Analytics, or SiteImprove to track website performance and recommend improvements.
• Maintain records of website changes, web support requests, and resolutions.
• Basic knowledge of SEO principles.

Accessibility:

• Reviewing webpages for accessibility issues and recommending updates when needed.
• Provide both onboarding and ongoing accessibility training for end users (one-on-one training and group meetings).
• Educate users on web accessibility standards and the importance of following these guidelines in their content creation (e.g. use of headers, including image alt tags, etc.) working towards Section 508 compliance.
• Create training guides and supporting materials (e.g. Knowledge Base, videos).
• Serve on campus Accessibility Committee and assist in the review of campus vendor purchases for Section 508 compliance.

Intranet:

• Lead implementation and design of new campus intranet project.
• Recommend design and development layouts based on departmental needs while maintaining campus brand guidelines.
• Identify content intended for internal audiences and work with campus departments to migrate content from campus CMS to Sharepoint environment.
• Develop training sessions and materials for end users (one-on-one training and group meetings) to update content on Sharepoint pages.
• Work closely with Information Services to update and maintain Sharepoint environment.

Qualifications

Required:

• Bachelor's degree in related field, preferably in Computer Science, Information Technology, Web Design or Communications
• Proficiency in MS Office (Word, Excel, and Outlook), required.
• Basic proficiency in HTML and CSS is required
• Must be highly organized with critical thinking skills.
• Proven ability to work well under pressure, manage multiple priorities and successfully meet deadlines.

Preferred:

• Experience working with content management systems; Terminalfour preferred.
• 2-4 years of web support, web design/development or related experience.
• Experience with Microsoft 365, particularly Sharepoint, Teams, and OneDrive.
• Experience in higher education.

Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, and criminal background check.

Closing Date for Receipt of Applications

Review begins immediately and will continue until the position is filled.

Apply for Position

SUNY Canton does not discriminate based on race, color, national origin, sex, gender identity, disability, or age in its education programs, services, and activities, including employment policies and practices.