Web Tech Manager

Role: Web Tech Manager

Location: Miami, FL (Onsite)

Duration: 06-12 months

Job Summary:

Role Summary
We are seeking a hands-on, highly technical Web Tech Manager to lead a web maintenance pod supporting high-traffic, customer-facing brand websites. This is not a coordination-only or pass-through role you are expected to be the strongest technical person on the pod, able to open the code and diagnose issues yourself, while also managing the team's delivery. Embedded onsite in Miami, you will own the pod's day-to-day delivery, be the primary technical point of contact to the client, and report to the Web Tech Lead.

Technical Leadership Non-Negotiable (per client expectation)
This role is filled by the highest-expertise engineer on the team, who happens to also manage it. Specifically, you must be able to:
Independently investigate and diagnose issues read the code, inspect the logs, and reach a hypothesis without handing every technical question to a developer.
Act as a full-stack technical leader, not associated with front-end or a single technology comfortable moving across front-end, backend, and QA.
Be dynamic and hands-on: jump into development, debugging, or QA yourself when the situation calls for it.
Earn the team's and client's trust through demonstrated technical depth, not just process and status reporting.
A candidate who primarily coordinates and defers technical questions to developers is not a fit for this role.

Team You'll Lead
You will directly manage a pod of approximately eight engineers,
You own their day-to-day assignment, mentoring, capacity planning, and delivery quality.

Experience Required
8+ years in web/software delivery, with 3+ years managing engineering teams or maintenance pods while remaining hands-on technically.
Full-stack engineering background with the ability to read and debug production code across front-end and backend.
Proven experience running a run-the-business / production maintenance team owning an incident and enhancement queue.
Track record in the US market, ideally within large-scale digital transformation or legacy-modernization programs.
Experience as a client-facing technical lead managing stakeholder expectations and translating business priorities into engineering execution.
Strong Agile/Scrum delivery experience sprint planning, grooming, estimation, capacity planning, and release management.
Hands-on experience across both legacy and modern web platforms.
Excellent written and verbal communication skills for both technical and non-technical audiences.

Technical Skills & Technologies
Front-End
JavaScript (ES6+) and TypeScript
React, Angular, and Vue.js
HTML5, CSS3,
Responsive and mobile-first design (Flexbox, CSS Grid)
Content Management Systems
Nice to have understanding on Enterprise CMS platforms Adobe Experience Manager (AEM), Ektron, Drupal
Backend & Integration
JVM-based services (Scala / Java)
REST APIs and service integration
MySQL and relational database fundamentals
DevOps, CI/CD & Version Control
Git and GitHub
CI/CD pipelines
TFS and Azure DevOps
Change management workflows (e.g., ServiceNow)
Blue/green deployment patterns
Containerization and Kubernetes (a plus)
Monitoring & Observability
Datadog, New Relic, and Catchpoint (or comparable)
Log analysis and incident triage
Quality & Testing
Nice to have Automated testing frameworks Playwright, Karate, Gatling
Cross-browser and device testing
Performance, SEO, and accessibility compliance (WCAG 2.1 / ADA)
Collaboration & Project Tooling
Jira and Confluence

Key Responsibilities
Own end-to-end pod delivery managing maintenance tickets and enhancements from intake through deployment and closure, meeting SLAs and quality bars.
Lead technically personally investigate hard issues, review code and approaches, and unblock the team with real technical guidance.
Lead the team assign and balance work across developers and QA, run standups, mentor, and manage performance and growth.
Coordinate releases oversee the deployment lifecycle across QA staging production, including change-order approval and post-release validation.
Drive production stability partner with SRE/NOC on incident triage and escalation; own root-cause follow-up and reduction of recurring issues.
Be the client technical POC field prioritization and technical questions directly, and represent the pod in program-level conversations.
Uphold quality & compliance ensure work meets performance, cross-browser, SEO, and accessibility standards before release.
Report up - provide clear status, risk, and escalation reporting to the Web Tech Lead.

Preferred Qualifications
Experience in travel, hospitality, cruise, or e-commerce web platforms.
Experience supporting a multi-brand website portfolio with shared and brand-specific components.
Prior experience within a digital migration / legacy-modernization program.
Familiarity with search technologies OpenSearch, Elasticsearch, or Algolia.