A/B Testing, Campaigns, Cross-Functional, Cross-Selling, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Google Analytics, Insurance, Laboratory, Lift/Move 25 Pounds, Manufacturing, Marketing, Merchandising, Microsoft Windows Azure, Online Product Merchandising, Online Promotions, Organizational Skills, Performance Analysis, Performance Metrics, Physical Demands, Pricing, Product Management, Product/Service Launch, Promotional Products, Promotional Programs, Quality Assurance, Search Engine Optimization (SEO), Taxonomies, Team Player, Test Plan/Schedule, Up-Selling, User Interface/Experience (UI/UX), Web Site Monitoring, Website Conversion, Website Management, eCommerce
POSITION SUMMARY
The Website Merchandising Manager is responsible for the day-to-day merchandising, onsite search optimization, and operational execution of ProCaps Laboratories' DTC website. This role owns the onsite customer journey across homepage merchandising, collections, navigation, promotional execution, and product discovery.
A key responsibility is managing and optimizing FastSimon, including search merchandising, filtering, personalization, recommendation logic, and onsite search conversion.
This position works cross-functionally with Marketing, Creative, Product, Operations, and Customer Care to maintain a conversion-focused ecommerce experience that supports campaign and growth objectives. This is a highly execution-oriented role focused on operational excellence and onsite performance.
Requirements
WHAT YOU BRING (MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS)
- Bachelor's degree preferred in Marketing, Business, Ecommerce, Merchandising, or related field
- 4+ years of ecommerce merchandising or website operations experience
- Azure, Shopify, or similar ecommerce platform experience
- Hands-on FastSimon, Searchspring, Bloomreach, or similar search platform experience
- Strong understanding of ecommerce merchandising, onsite UX, and conversion optimization
- Experience executing website updates, promotional launches, and merchandising workflows
- Highly organized, detail-oriented, and execution-focused
- Comfortable operating in fast-paced, founder-led environments
Preferred Qualifications
- Experience in supplements, wellness, health products, or DTC ecommerce brands
- Familiarity with ecommerce analytics and reporting tools
- Understanding of mobile ecommerce and customer journey optimization
Technical & Functional Skills
- Azure, Shopify, or similar ecommerce platforms
- FastSimon or equivalent search and merchandising tools
- Google Analytics and ecommerce reporting tools
- Product catalog and taxonomy management
- Ecommerce merchandising and onsite optimization
WHAT YOU’LL DO (ESSENTIAL JOB DUTIES & RESPONSIBILITIES)
Website Merchandising & Customer Experience
- Own day-to-day website merchandising across homepage, collections, category pages, navigation, product placements, and promotional modules
- Execute promotional updates, campaign launches, seasonal refreshes, and onsite content changes in coordination with Marketing
- Manage product categorization, collection organization, tagging, upsells/cross-sells, and merchandising logic
- Optimize the onsite customer journey to improve product discovery, conversion rate, and AOV
- Support founder-led campaigns through onsite merchandising and landing page execution
FastSimon Search & Merchandising Ownership
- Fully manage and optimize FastSimon functionality and merchandising
- Optimize onsite search, autocomplete, filtering, faceting, sorting, recommendation logic, and personalization
- Manage search rules, synonyms, redirects, and product boosting
- Monitor search performance and identify opportunities to improve search conversion and product discovery
Site Operations & Onsite Testing
- Manage product setup, collection maintenance, taxonomy, and catalog organization within web platform (Azure)
- Coordinate promotional implementation, pricing updates, inventory visibility, and merchandising changes
- Partner with developers and technical teams on QA, bug resolution, and UX improvements
- Monitor key website KPIs including conversion rate, search conversion, bounce rate, and AOV
- Support A/B testing initiatives scoped to onsite merchandising, navigation, and product discovery
Cross-Functional Collaboration
Collaborate with:
- Marketing on campaign execution and promotional coordination
- Creative on homepage updates, landing pages, and merchandising assets
- Product and Operations on product launches and inventory coordination
- Customer Care on customer feedback and site experience improvements
WORKING CONDITIONS
- Duties are performed primarily in a smoke-free manufacturing environment
- We pride ourselves on maintaining a clean and organized environment, fostering professionalism, growth, and teamwork
PHYSICAL REQUIREMENTS
- Frequent sitting, standing, walking
- Able to lift up to 25 lbs.
Benefits
ProCaps provide :
- Salary Range: $90,000 - $110,000 annually, depending on experience and qualifications
- Eligible for a discretionary company-wide bonus
- Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!
- Paid Time Off, Eight (8) Company Holidays
- 401(k) with Company Match – up to 4.5%
- 100% Company Life Coverage
- 100% Short Term Disability Coverage
- Gym Membership Reimbursement
- Vitamin Allowance + Discounts
- Company-Funded Health Savings Account ($1,600/year)
- Cash Reward Employee Referral Program
- Pet Insurance
* Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!
APPLICATION DEADLINE : This position will remain open until filled. Applications will be reviewed on a rolling basis.
HOW TO APPLY : Click below to apply directly through our career portal.