Wedding & Event Inquiry Specialist (Full-Time)
By Landmark is hiring a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you'll guide conversations, answer questions, and schedule venue tours across our properties.
No cold calling, all inbound leads.
Responsibilities
• Respond to inbound inquiries via phone, email, and text • Speak with couples/clients to understand event details (date, guest count, style) • Recommend the best-fit venue(s) and schedule tours • Follow up consistently to convert inquiries into appointments • Log activity in CRM and manage scheduling • Coordinate with venue sales teams
Qualifications
• 1–3 years of customer service, call center, or scheduling experience • Strong phone presence and communication skills • Organized and able to manage multiple conversations at once • Comfortable using CRM systems and scheduling tools • Hospitality or event experience is a plus
Compensation & Schedule
• Hourly + commission opportunities • In-person role (Plainfield, NJ) • Weekend availability required • Work-from-home flexibility on weekends
Why Join Us
• No cold calling, high-intent inbound leads • Fast-paced environment with clear goals • Opportunity to grow into sales or event roles • Work with well-known venues across NJ & PA