Job Summary
The Property Event Services Manager is responsible for overseeing the successful planning, coordination, servicing, and execution of weddings, social events, corporate functions, and resort experiences at assigned properties. This role serves as the primary liaison between clients, sales teams, and operational departments to ensure seamless communication and exceptional event delivery from contract turnover through post-event follow-up.
The Property Event Services Manager will work closely with Wedding Sales Managers, culinary teams, lodging operations, banquet leadership, and property departments to create elevated guest experiences that align with luxury hospitality standards and company expectations. This position requires strong organizational skills, attention to detail, leadership abilities, and a passion for hospitality and event execution.
The ideal candidate is service-driven, highly organized, proactive, and capable of managing multiple high-level events simultaneously while maintaining professionalism and exceptional guest satisfaction.
Primary Responsibilities & Essential Functions
- Serve as the primary event servicing contact after the sales transition through event completion.
- Manage all event logistics including timelines, room setups, banquet event orders (BEOs), transportation, lodging coordination, audiovisual needs, décor details, and operational communication.
- Conduct planning meetings, menu reviews, site tours, rehearsal coordination, and final walkthroughs with clients and vendors.
- Collaborate closely with Wedding Sales Managers to ensure a seamless transition from sales to event execution.
- Create and distribute detailed Banquet Event Orders and event documentation to all operational departments.
- Partner with culinary, banquet, housekeeping, lodging, golf, recreation, and transportation teams to coordinate flawless event execution.
- Oversee event setup, execution, breakdown, and client servicing on-site during events and weddings.
- Ensure all events align with luxury hospitality standards, company policies, and guest expectations.
- Anticipate guest needs and resolve service challenges quickly and professionally.
- Maintain strong communication with vendors, entertainment providers, florists, photographers, transportation partners, and external event partners.
- Monitor event timelines and operational readiness to ensure accuracy and efficiency.
- Conduct regular property walkthroughs before and during events to ensure quality standards are maintained.
- Manage event billing review, deposits, final payments, and reconciliation processes alongside accounting and sales teams.
- Maintain accurate records, notes, and event details within Delphi and other company systems.
- Assist with forecasting, operational planning, and revenue management related to events and catering.
- Support promotional events, networking opportunities, bridal showcases, and community engagement initiatives.
- Maintain knowledge of current wedding, hospitality, and event trends to enhance guest experiences and property offerings.
- Provide leadership and direction to event staff and banquet teams during event execution.
- Support the Director of Food and Beverage and operational leadership with additional duties as assigned.