Weekend Admissions Coordinator – Remote | Phoenix, AZ
Embark Behavioral Health
Chandler, Arizona(remote)
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JOB DETAILS
SALARY
SKILLS
Behavioral Health, Call Centers, Call Volume, Candidate Screening, Consultative Sales, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer/Client Research, Diversity, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Inside Sales, Maintain Compliance, Operational Audit, Organizational Skills, Presentation/Verbal Skills, Psychiatry and Mental Health, Psychology, Quality Metrics, Sales, Salesforce.com, Telephone Skills, Telesales, Time Management, Utilization Management
LOCATION
Chandler, Arizona
POSTED
3 days ago
Hourly Pay: $24.00 an hour
Schedule: Saturday – Sunday | 7:00 AM – 5:00 PM (Arizona Time)
Employment Type: Part-Time (Weekend Shift)
Location Requirement: Must reside in the Phoenix, AZ metro area (Chandler-based team)
Are you a compassionate, results-driven professional with experience in behavioral health, mental health, healthcare admissions, or high-touch sales? Do you excel in fast-paced, phone-based environments where empathy and performance go hand-in-hand?
At Embark Behavioral Health, we’re seeking a Weekend Admissions Coordinator who can combine clinical sensitivity with strong sales and conversion skills to help families take their first step toward life-changing care.
This is more than a call center role, it's a mission-driven admissions and sales position where your ability to connect, guide, and influence directly impacts access to mental health treatment.
- Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment, serving as the first point of contact
- Utilize consultative sales techniques to guide families toward appropriate levels of care and confidently move conversations toward admission decisions
- Conduct structured phone screenings evaluating client needs, urgency, and clinical appropriateness
- Identify potential barriers to admission and proactively offer solutions to support timely access to care
- Provide trauma-informed, empathetic communication while building rapport with parents, guardians, and referral sources in high-stress situations
- Serve as a trusted guide for families navigating vulnerable, time-sensitive decisions related to treatment
- Collaborate cross-functionally with clinical, operations, and utilization review teams to ensure seamless admissions and continuity of care
- Maintain accurate documentation in Salesforce (or similar CRM), track pipeline activity, and consistently meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.
Required Qualifications
- 2–3+ years of experience in one or more of the following:
- Behavioral health / mental health
- Healthcare admissions or intake
- High-volume call center or inside sales
- Proven ability in consultative sales, intake coordination, or conversion-focused roles
- Strong verbal communication, active listening, and objection-handling skills
- Ability to remain calm and effective in emotionally sensitive or urgent situations
- Experience using CRM systems (Salesforce preferred)
Preferred Qualifications
- Background in behavioral health treatment settings or substance use recovery
- Experience with insurance verification, intake coordination, or utilization review support
- Associate’s or Bachelor’s degree in healthcare, psychology, or related field
Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.
About the Company
E
Embark Behavioral Health
On a Mission: Our Big Hairy Audacious Goal
Our big hairy audacious goal is to lead the way in driving teen and young adult anxiety, depression, and suicide from the all-time highs of today to all-time lows by 2028. We’re Glad You’re Here! Embark Behavioral Health is a leading nationwide network of outpatient centers and residential programs offering premier mental health treatment for preteens, teens, and young adults. Our ever-growing locations are part of a continuum of care that provides a range of services built from over 25 years of specialization in serving youth.
Five key differentiators set Embark apart from other behavioral health care providers.
- We offer a robust continuum of care that provides different levels of service and programming based on an individual’s changing needs, from virtual counseling to residential services.
- We have a deep legacy of over 25 years serving youths, focused on preteens, teens, and young adults.
- We collect thousands of data points and share feedback with families so we can adjust treatment in real time to improve results.
- We treat the entire family using an evidence-based and relationship-focused approach.
- We offer the highest levels of quality care and safety standards, with all programs accredited by The Joint Commission.
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Healthcare Services
WEBSITE
https://www.embarkbh.com/about-embark-behavioral-health/