Weekend Home Health Intake Coordinator

Pennant Services

Tacoma, Washington

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JOB DETAILS

SKILLS

Administrative Skills, Clinical Study Publications, Clinical Support, Communication Skills, Customer Relations, Detail Oriented, Diversity, Documentation, Employee Assistance Plan, Healthcare, Home Care, Hospice Care, Hospital, Information Assets, Insurance Documentation, Insurance Regulations, Leadership, Maintain Compliance, Marketing, Medical Office, Medical Records, Operations, Organizational Skills, Patient Admissions, Regulatory Requirements, Requirements Validation/Verification, Support Documentation, Team Player, Time Management, Tuition Reimbursement

LOCATION

Tacoma, Washington

POSTED

29 days ago

Patient Intake Coordinator - Home Health
Weekend Home Health Intake | Referral Management | Insurance Verification

Puget Sound Home Health & Hospice is seeking an experienced weekend Patient Intake Coordinator to support home health referral and intake operations.

This role is ideal for candidates with strong experience in home health intake, referral coordination, insurance verification, and Home Care Home Base (HCHB) workflows.

Why Work With Puget Sound Home Health & Hospice

Make a meaningful difference in the lives of patients and families
Work alongside highly skilled clinicians and supportive office teams
Accessible leadership with a strong commitment to diversity, equity, and inclusion
Collaborative, fast-paced, and positive work environment

Compensation :

$25-30 an hour, based on experience
Employee Assistance Program (EAP)
Tuition reimbursement, employee referral bonuses, and more

Job Summary
The Patient Intake Coordinator (Home Health) is responsible for managing the complete intake and referral process, ensuring all documentation, insurance verification, and regulatory requirements are met prior to admission. This role serves as a key liaison between referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.
Key Responsibilities

Review and process home health referrals for completeness, accuracy, and appropriateness
Verify insurance eligibility, benefits, authorizations, and coverage requirements
Ensure compliance with state, federal, and payer intake requirements
Obtain and review physician orders, face-to-face documentation, and supporting clinical records
Coordinate referrals with hospitals, physician offices, community partners, and marketing teams
Communicate effectively with payors, physicians, and internal staff to resolve missing or incomplete documentation
Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems
Support efficient daily intake operations to meet census, quality, and service goals
Maintain positive relationships with referral sources and community partners
Identify opportunities to improve intake workflows, service access, and patient experience
Must be available to cover some weekend hours on a rotation basis

Required Qualifications

2+ years of experience in healthcare intake, referral coordination, or patient access
Will work Sat and Sun, every weekend, normal work hours
Home Health and/or Hospice intake experience strongly preferred
Experience with Home Care Home Base (HCHB) strongly preferred
Solid understanding of insurance verification, authorization, and payer guidelines
Ability to communicate professionally with physicians, referral sources, marketers, and payors
Strong organizational skills and ability to manage multiple referrals simultaneously
Detail-oriented with a focus on compliance, accuracy, and timely processing
Customer-focused with the ability to market services assertively and tactfully

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

About the Company

Pennant Services

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