WEEKEND P/T Front Desk/Concierge

The Weekend Part-Time Front Desk / Concierge is responsible for providing professional, courteous, and welcoming service to residents, guests, and visitors. This position serves as the first point of contact at the community front desk and assists with resident inquiries, visitor access, phone calls, administrative tasks, and general front desk operations.

The ideal candidate is friendly, dependable, professional, organized, and comfortable interacting with residents and guests in a community environment.

Essential Duties and Responsibilities:

• Greet and assist residents, guests, vendors, and visitors in a professional and courteous manner.
  
• Answer and direct incoming telephone calls and respond to general inquiries.
  
• Provide information regarding community amenities, facilities, events, rules, and procedures.
  
• Monitor and manage visitor and guest access in accordance with community policies.
  
• Verify visitors and contact residents when required for access authorization.
  
• Maintain accurate visitor and guest logs.
  
• Assist residents with general requests and direct concerns to the appropriate department or management personnel.
  
• Receive and distribute packages, deliveries, and other items according to community procedures.
  
• Monitor the front desk and lobby area to ensure a clean, organized, and welcoming environment.
  
• Assist with reservations or scheduling of community amenities, as applicable.
  
• Maintain accurate records, logs, and daily activity reports.
  
• Assist with basic administrative duties, including filing, copying, scanning, and data entry.
  
• Communicate maintenance issues, resident concerns, and facility problems to management.
  
• Follow all community rules, policies, safety procedures, and emergency protocols.
  
• Maintain confidentiality of resident and community information.
  
• Provide excellent customer service and maintain a professional appearance always.
  
• Perform other duties as assigned by the Property Manager.