Administrative Skills, Communication Skills, Computer Skills, Customer Support/Service, Documentation, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Long-Term Care, Medical Office, Medical Products, Medical Record System, Medical Terminology, Multitasking, Nursing, Patient Charts, Regulations, Telephone Skills
A weekend Ward Clerk in a skilled nursing facility serves as the administrative hub of the nursing unit. Responsibilities include
managing communication, greeting visitors, maintaining patient charts, and processing paperwork. By handling these clerical duties, they allow clinical staff to focus exclusively on resident care. [
1,
2]
Key Responsibilities
- Unit Communication: Act as the primary point of contact for the nurses' station, answering incoming calls, handling call lights, and relaying messages to staff. [1, 2, 3]
- Chart Management: Maintain, organize, and update electronic or paper medical records, filing lab results, and transcribing physician orders as needed. [1, 2]
- Customer Service: Welcome visitors, direct them to resident rooms, and enforce visiting policies. [1, 2]
- Workflow Coordination: Assist nursing staff with admissions and discharges, and ensure the unit is stocked with necessary medical and office supplies. [1, 2]
- Compliance: Ensure all documentation adheres strictly to HIPAA regulations regarding resident confidentiality. [1]
- Experience: High school diploma or equivalent, with prior clerical or administrative experience in a medical or long-term care setting.
- Skills: Proficiency with computers and electronic health records (EHR). Familiarity with medical terminology and basic triage is highly beneficial.
- Soft Skills: Strong multitasking abilities, a professional demeanor, and a customer-service-oriented approach
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Westwood Manor Nursing Home