Welcome Center & Guest Experience Associate – Admissions Office

Welcome Center & Guest Experience Associate - Admissions OfficeDepartment: Admissions Reports To: Admission Visit & Event Coordinator Status: Full TimePrimary ResponsibilitiesVisitor Experience & HospitalityServe as the first point of contact for all Admissions visitors.Welcome prospective students, families, and guests with enthusiasm, professionalism, and genuine hospitality.Maintain a warm, inviting, and organized Welcome Center environment.Ensure coffee, refreshments, and snacks are fully stocked.Monitor the cleanliness and presentation of the Welcome Center throughout the day.Maintain cleanliness and readiness of visitor restrooms and public spaces.Close and prepare the Welcome Center at the end of each day.Switchboard & Front Desk OperationsAnswer incoming switchboard calls in a timely and professional manner.Direct calls to the appropriate offices and personnel.Assist visitors with questions, directions, and campus information.Serve as the primary receptionist for Admissions.Campus Visit SupportAssist with visit registration and visitor check-in.Collect and organize campus visit data.Generate visit reports and assist with tracking visitor metrics.Make post-visit follow-up calls to prospective students and families.Assist with visit-day logistics and preparation.Administrative SupportAssist with various admissions projects as assigned.Help maintain visitor materials and admissions inventory.Support special events and large visit programs.Coordinate with the Visits and Events Coordinator for hospitality needs during admissions events.

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