Welcome Center Receptionist

FRAMINGHAM PUBLIC SCHOOLS

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Welcome Center Receptionist

Department of Student Registration

2026-2027 School Year

POSITION SUMMARY

The Welcome Center Receptionist is responsible for providing high-quality customer service and administrative support as the primary point of contact for the Welcome Center and Central Administration offices. This role focuses on creating a welcoming and inclusive environment for families, students, and community members while efficiently managing incoming communications. Under the direction of the Director of Student Registration, the Receptionist assists families with school enrollment services and guides them through the pre-registration process for incoming students. Success in this role requires strong interpersonal skills, cultural proficiency, and the ability to provide clear, accurate information to a diverse community. This commitment aligns with Framingham Public Schools' high expectations for achievement, equal access to quality instruction, academic proficiency for all students, and closing the achievement gap among subgroups within the schools.

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OUR MISSION

Framingham Public Schools (FPS) is committed to excellence for all students and to creating a workforce that reflects our community's rich racial, linguistic, and cultural diversity. Guided by our mission to empower free-thinking, responsible citizens, we value inclusion, equity, and cultural responsiveness in all we do. FPS strives to provide a safe and welcoming environment where every student and staff member can thrive. We actively seek educators and staff who are committed to antiracism, social justice, and civic engagement. We strongly encourage applications from individuals with disabilities and from members of historically underrepresented groups.

Framingham Public Schools is an Equal Opportunity Employer committed to building a culturally responsive, antiracist, and inclusive community where all individuals are valued, respected, and supported to thrive.

ABOUT FRAMINGHAM

Framingham, Massachusetts, is a vibrant and diverse suburban community located 20 miles west of Boston, serving as a major hub in the MetroWest area. It successfully blends urban convenience with the comfort of New England neighborhoods, characterized by cultural diversity and a strong community spirit.

A key asset is the Framingham Public School system, which is committed to equity, inclusion, and student success across its nine elementary schools, three middle schools, and Framingham High School. The district is recognized for its dual language programs, comprehensive special education services, and dedication to serving a diverse student population, preparing all learners for college and careers.

Framingham is also home to Framingham State University and offers abundant outdoor opportunities, including Cushing Memorial Park and Callahan State Park. With its blend of educational resources, accessibility, and dynamic community life, Framingham is a welcoming place to live and grow.

CERTIFICATES, LICENSES, REGISTRATIONS

• Not Applicable

TRAINING AND EXPERIENCE

Framingham Public Schools seeks candidates whose background, teaching, or service has prepared them to contribute to our commitment to diversity, inclusion, and belonging in all aspects of education.

• Educational Requirement: A Bachelor's Degree from an accredited college or university preferred.
• Professional Experience: Previous experience in office management, administrative support, or program coordination preferred.
• Language Proficiency: Bilingual proficiency in Spanish and/or Portuguese is strongly preferred.

SKILLS AND ABILITY

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required:

• Communication: Strong oral and written communication skills; ability to present information clearly and respond effectively to questions from district staff, school administrators, the School Committee, and the broader community.
• Analytical Problem Solving: Sound reasoning and problem-solving skills to evaluate district-wide information, define problems, collect data, establish facts, draw valid conclusions, and recommend appropriate policies, procedures, or courses of action.
• Strategic Planning & Evidence-Based Practice: Capacity to read, analyze, and interpret professional literature, technical procedures, and governmental regulations to inform district-level policies, operational decisions, and strategic planning.
• Relationship Building & Collaboration: Ability to establish and maintain positive, effective cross-departmental working relationships with school leaders, district staff, community partners, and vendors.
• Cultural Proficiency: Demonstrated cultural proficiency and competence in fostering an equitable and inclusive district environment for all staff, students, and families.
• Reliability, Professionalism & Composure: Maintain regular, predictable, and punctual attendance to ensure consistent district operations. Exhibit professionalism and composure in responding to unpredictable or high-stakes situations, maintaining a proactive and solution-focused approach.
• Organization & Time Management: Strong organizational and project-management skills to work independently, prioritize district-level initiatives, and manage multiple complex projects simultaneously.
• Data-Driven Decision Making: Ability to use complex data sets effectively to inform resource allocation, policy development, and continuous improvement efforts across the district.
• Technology Proficiency: Proficiency in using technology and enterprise software; ability to operate a computer and utilize systems relevant to district operations (e.g., Google Workspace, HR/Finance platforms, or Student Information Systems).
• Compliance & Confidentiality: Commitment to performing all duties in compliance with state and federal laws, Framingham Public Schools policies, and collective bargaining agreements. Ability to maintain strict confidentiality of sensitive personnel, legal, financial, and student information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

I. Communication

• Serve as the primary point of contact for all visitors to the Welcome Center and Central Administration, ensuring a professional and welcoming "on-stage" environment.

• Manage high-volume communication channels, including answering, screening, and routing calls to the appropriate departments while offering language assistance as needed.

• Respond to all telephone, email, and in-person inquiries with a high degree of professionalism, politeness, and responsiveness.

• Coordinate with various offices and departments to announce and facilitate visitor arrivals.

• Provide accurate and comprehensive information regarding Welcome Center services, district resources, and hours of operation.

II- Office Administration and Compliance

• Support the Human Resources Office by facilitating background check processes for volunteers, vendors, and contractors, including the direct verification of applicant identities and documentation.

• Execute security protocols by digitally verifying visitor identification using district-designated systems to ensure a safe environment.

• Maintain the reception area to the highest standards of cleanliness and organization to reflect the district's professional image.

• Coordinate the scheduling and confirmation of registration appointments, including making proactive reminder calls to families.

• Collaborate effectively with Welcome Center staff to ensure seamless departmental operations and clear internal communication.

III. Family Support and Student Enrollment

• Facilitate the pre-registration process by guiding families through the completion of online enrollment forms and digital documentation.

• Provide specialized outreach and technical support to families with limited technology proficiency, ensuring equitable access to district services.

• Assist in breaking down barriers for diverse families by providing clear instruction and navigating language or technical hurdles during the intake process.

Other reasonable duties as assigned by the Director of Student Registration.

PHYSICAL WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility, Navigation & Travel: Must move about and traverse throughout the central office building. Requires the ability to travel to and navigate effectively throughout various school buildings and district grounds for meetings, site visits, or emergency responses.
• Stationary Tasks: Often remains in a stationary position for considerable periods of time for administrative tasks, virtual/in-person meetings, reporting, and extensive data entry.
• Sensory Requirements: Must be able to see and hear continuously to participate in meetings, monitor district operations, and ensure safety when visiting active school environments.
• Communication: Must communicate effectively and clearly with district personnel, school staff, and the public in person, via email, and on the telephone or video conference.
• Manual Dexterity & Technology: Frequent use of hands to finger, handle, or feel. Must be able to operate a computer, input digital/printed data, and use other office productivity machinery continuously throughout the day.
• General Physical Strength: Expected to lift and carry up to 20 lbs (e.g., laptops, presentation materials, files, or office supplies) between the central office and school sites.
• Working Environment: Works primarily in a professional office setting with moderate noise levels, but must be able to adapt to dynamic, higher-noise school environments during site visits and observations.
• Interaction & Focus: Must interact routinely with diverse stakeholders, meet multiple high-level demands simultaneously, and maintain focus on complex tasks amid frequent interruptions.

REPORTS TO

• Director of Student Registration (or designee)
• The performance of this job will be evaluated as per the Framingham Teacher Association Secretaries (Unit S) Contract.

FAIR LABOR STANDARDS ACT (FLSA) CLASSIFICATION

• This position is classified as Non-Exempt (Hourly).

TERMS OF EMPLOYMENT

• Covered under Framingham Teacher Association Secretaries (Unit S) Contract.

• Work Year: 260 days (Twelve Months)

• This is an in person job. This job does not qualify for remote or hybrid work.

• Working hours are from 8:00 am to 4:00 pm, including a one hour lunch break.

• The District reserves the right to transfer personnel as needed.

EQUAL EMPLOYMENT OPPORTUNITY (EEO)

Framingham Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Framingham Public Schools complies with applicable state and local laws governing nondiscrimination in employment in every location in which the District has facilities.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Framingham Public Schools expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, ancestry, marital status, or veteran status.

The Framingham Public Schools prohibit sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at the Framingham Public Schools School Committee website. Framingham Public Schools Nondiscrimination Notice.

Revised 2025