Welcome Center Specialist

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.

Position Description Summary/Purpose:

Goodwin Universitys Welcome Center is looking for a Full-time Welcome Center Specialist to join our team. As a Welcome Center Specialist, you are the first point of contact and will greet, direct and advise guests visiting the University.

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Manage Welcome Center front desk area
• Answer all incoming calls and transfer to proper department
• Greet and direct guests and visitors to appropriate department
• Manage incoming and outgoing mail
• Maintain supplies inventory
• Organize and confirm online room inquiries
• Distribute and track parking registration for students, staff and faculty
• Conduct all work in a safe manner and follow all work safety practices
• Work some evening and weekend hours as needed
• Walk students and visitors to appropriate departments if necessary
• Perform administrative Welcome Center tasks
• Work closely with security team.

Other Functions:

• Performs similar or related work as required, directed or as situation permits
• Continues professional development and training; keeps current with trends
• Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill:

• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity
• Knowledge of Microsoft Suite, including Word, Excel, PowerPoint and Outlook
• Ability to utilize a multi-line phone system
• Solid interpersonal skills
• Attention to detail; observant.

Minimum Required Qualifications:

Education, Training and Experience:

• Associates degree
• At least one year of customer service experience

Physical and Mental Requirements:

Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X

Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X

Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X

Vision Requirements:

X Close vision (i.e. clear vision at 20 inches or less)

___ Distance vision (i.e. clear vision at 20 feet or more)

___ Color vision (i.e. ability to identify and distinguish colors)

___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

___ Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

___ No special vision requirements

___ No special vision requirements

Full-Time Employee Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program/ Flexible schedules

(This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)