Customer Support/Service, Sales, Telephone Skills
White River Junction, Vermont
Job Summary: The Welcome Desk Attendant greet all who enter the building, providing a positive first impression. As the first and last point of contact for those passing by or through the Welcome Desk, the Attendant is the face of UVAC and plays an important role in member satisfaction. Pay Range: Min 15 Mid. 17.10 Max 19.31 (plus a $2 an hour shift differential for opening and closing weekend shifts.) This position will include at least one weekend shift. Expected hours per week is about 10. Duties/Responsibilities: - Provide excellent customer service to members and guests; greet and check-in at the welcome desk
- Advise members and guests of policies and procedures
- Answer incoming phone calls and emails in a professional manner
- Complete and adhere to opening and closing procedures
- Register and take payment for UVAC programs and membership sales
- Monitor lobby while covering the welcome desk: an effective 'gatekeeper'
- Remain knowledgeable of changes in programming and memberships to be a resource for questions
- Maintain the organization and cleanliness of the welcome desk work space
- Any other duties or tasks as assigned
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Upper Valley Aquatic Center