1075476true1075476falseSubmission for the position Welcome Express Guest Services Representative - Job Number 260001YKfalse1075476falsetrueWelcome Express Guest Services Representative260001YK PLEASE NOTE WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW httpsnecc.interviewexchange.comjobofferdetails.jspJOBID197539
About Northern Essex Community College
THE COLLEGE
Northern Essex Community College NECC serves about 5000 credit students each semester on two campuses located in the beautiful historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently we have constructed a new 44000 square foot health technologies facility the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.
The College has been building an organizational culture that values initiative and innovation and seeks to identify and develop the strengths in students faculty staff and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation in our investment in strengths-based institution-wide professional development and in our ten-year involvement as a Leader College in Achieving the Dream a national network of community colleges dedicated to using data to close student achievement gaps. We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40 Hispanic students NECC was the first federally recognized Hispanic Serving Institution HSI in New England. We seek leaders who are committed to the community college mission actively engaged in promoting diversity and prepared to use their unique strengths and innovation with the goal of student success.
Job Description
POSITION Full-Time Welcome Express Guest Services RepresentativeEDP Entry Operator IV Welcome Express Haverhill Campus 37.5 hours per week Monday through Friday 900am - 500pm AFSCME Unit I Position.
SUMMARY Reporting to the Director of Enrollment Operations and Welcome Express the Welcome Express Guest Services Representativeis responsible for providing customer service and support to key constituents internal and external in areas related to both financial aid and student accounts. This candidate may be required to work up to two late evenings a week 10am - 6pm schedule which is subject to change based on the needs of the office. This position may also require Saturdays and late evenings during peak enrollment periods during the fall and spring semesters. The candidates primary work location will be on the Haverhill Campus but due to staffing needs might also work on the Lawrence campus for the Student Financial Services Welcome Express and will work with other members of the Student Financial Services Team as well as other team members of Enrollment Services on both campuses.
RESPONSIBILITIES The responsibilities include but are not limited to the following:
PLEASE NOTE WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW httpsnecc.interviewexchange.comjobofferdetails.jspJOBID197539
Requirements
MINIMUM QUALIFICATIONS Substitutions Note No substitutions will be permitted for the required B experience. Education toward such a certificate diploma or degree will be prorated on the basis of the proportion of the requirements actually completed.
PREFERRED QUALIFICATIONS EQUIVALENCY STATEMENT Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education training and experience required for the responsibilities of this position.
BACKGROUND CHECK Candidates will be required to pass a CORI and SORI check as a condition of employment.
Additional Information
SALARY 2008.85 - 2800.13 biweekly 52230.10 - 72803.38 annually. Pay grade 14 An appointment from outside the bargaining unit AFSCME must start at Step I of the range. Complete fringe benefit package including competitive health insurance free dental insurance basic life insurance long-term disability insurance paid sick vacation and personal leave educational benefits for employeespousedependents and excellent retirement benefits.
ANTICIPATED START DATE ASAP
Application Instructions
TO APPLY To be considered for this position click on the Apply Now button you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration Review of applications will begin 5 business days from the posting date and will continue until the position is filled. Please note that finalist candidates will be asked to provide contact information for three 3 professional references including current supervisor or at least two previous supervisors DEADLINE March 4th 2026
Northern Essex Community College is an affirmative actionequal opportunity employer and does not discriminate on the basis of race color national origin sex disability religion age veteran or military status genetic information gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statues and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination harassment retaliation or sexual violence shall be referred to the Colleges Affirmative Action OfficerTitle IX Coordinator Elizabete Trelegan Assistant Director of Human Resources B-219978-556-3928 etrelegannecc.mass.edu the Massachusetts Commission Against Discrimination the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Prospective employees are encouraged to review the Colleges Annual Security Report ASR in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act which can be found on the disclosure page of the Colleges website at httpwww.necc.mass.educlery