Wellness Counselor

About the role

Reporting to the Clinical Leadership Team, the Wellness Counselor works directly with clients and medical providers to support, educate, and guide clients throughout their wellness journey.

Responsibilities include:

• Review new client intake forms, health history, labs, and clinical documentation to identify key observations and insights.
• Prepare physicians and medical providers for client consultations by organizing relevant information and documenting observations.
• Shadow and scribe provider consultations while maintaining accurate and timely documentation within internal systems.
• Serve as an ongoing point of contact for clients, ensuring an exceptional experience from onboarding through ongoing care.
• Proactively follow up with clients regarding treatment plans, progress, questions, and overall satisfaction.
• Educate and counsel clients on their wellness protocols, treatment plans, and lifestyle recommendations.
• Collaborate closely with physicians, wellness professionals, and cross-functional teams to optimize client outcomes.
• Maintain detailed, accurate, and compliant client records, notes, and communications.
• Identify opportunities to improve client outcomes and recommend additional services or programs when appropriate.
• Support client retention efforts through relationship-building, education, and proactive engagement.
• Contribute to the development and improvement of clinical processes, client experience initiatives, and best practices.
• Assist with webinars, educational events, podcasts, and other community engagement initiatives as needed.
• Represent WarriorBabe Health professionally at virtual or in-person events when applicable.
• Stay current on emerging trends, research, and best practices within health, wellness, and functional medicine.

What We're Looking For

• Passion for health, wellness, fitness, and helping others transform their lives.
• Exceptional communication and relationship-building skills.
• Highly organized with strong attention to detail and documentation accuracy.
• Ability to thrive in a fast-paced, rapidly growing environment.
• Strong critical thinking and problem-solving skills.
• Comfortable navigating technology, virtual platforms, and multiple software systems.
• Ability to maintain confidentiality and exercise sound judgment.
• Self-starter mentality with a proactive, solutions-oriented approach.

Preferred Qualifications

• Experience in health coaching, nursing, wellness counseling, client success, medical assisting, nutrition, fitness, or a related field.
• Experience working in telehealth, functional medicine, hormone optimization, or wellness coaching environments preferred.
• Familiarity with electronic medical records (EMR/EHR) systems is a plus.
• Experience supporting clients in a membership-based, coaching, or healthcare setting preferred.

Success in This Role Looks Like

• Delivering an exceptional client experience at every interaction.
• Maintaining timely, accurate, and detailed documentation.
• Supporting high client satisfaction, engagement, and retention.
• Building strong relationships with clients while helping them stay committed to their wellness goals.
• Collaborating effectively with providers and internal teams to ensure seamless client care.

Compensation

• Base salary of $36,000 annually
• Additional incentive compensation opportunities based on individual performance, client outcomes, and company objectives

At WarriorBabe Health, we're building something special and we're looking for team members who are excited to make a meaningful impact every single day.