Wellness Manager
Dogtopia
Dogtopia is looking for an outgoing, organized, and relationship-focused Wellness Manager to help ensure every dog continues to thrive after joining daycare. This role focuses on canine happiness, pet-parent communication, customer retention, community engagement, and sharing the Dogtopia experience through photos and social media.
Key Responsibilities
Dog Wellness and Follow-Up
- Begin managing each new dog’s daycare experience after their first 30 days.
- Monitor each dog’s happiness, comfort, participation, and adjustment to daycare.
- Communicate with the daycare team about any behavioral, social, or wellness concerns.
- Ensure monthly report cards are completed and sent to pet parents on time.
- Assist the Wellness Coordinator with follow-up calls, messages, and other tasks when needed.
Pet-Parent Relationships and Retention
- Build strong, ongoing relationships with pet parents.
- Check in regularly to ensure families are happy with their Dogtopia experience.
- Follow up with parents whose dogs have not attended recently.
- Help identify and resolve concerns before they affect the customer relationship.
- Encourage consistent daycare attendance and educate parents on the benefits of regular socialization, exercise, and enrichment.
- Support membership retention by helping dogs and their families feel recognized, valued, and connected.
Community Events
- Help plan, promote, and attend events outside the facility.
- Represent Dogtopia at dog parks, community parks, happy hours, local gatherings, and other pet-friendly events.
- Engage with current and prospective pet parents while promoting Dogtopia’s services.
- Take photos and videos during events for marketing and social media.
- Help create welcoming experiences that strengthen Dogtopia’s presence in the community.
Social Media and Content
- Take high-quality photos and videos of dogs during daycare and special events.
- Help create and publish engaging social media content.
- Capture meaningful moments that show dogs playing, learning, socializing, and having fun.
- Follow Dogtopia’s safety, privacy, and brand standards when creating content.
- Work with leadership to highlight events, celebrations, report cards, and customer success stories.
What We’re Looking For
- Friendly, positive, and comfortable building relationships with pet parents.
- Passionate about dogs and committed to their happiness and well-being.
- Strong communication, organization, and follow-up skills.
- Comfortable making phone calls, sending messages, and addressing customer concerns.
- Confident representing Dogtopia at community events.
- Creative and comfortable taking photos, recording videos, and helping with social media.
- Dependable, proactive, and able to manage multiple responsibilities.
- Able to work collaboratively with leadership, the Wellness Coordinator, Canine Coaches, and front-desk team members.
- Previous experience in customer service, hospitality, sales, pet care, marketing, or community outreach is preferred.
How Success Will Be Measured
- Monthly report cards are completed accurately and on time.
- New dogs remain happy, comfortable, and engaged after their first 30 days.
- Pet parents receive consistent and meaningful communication.
- At-risk or inactive customers receive timely follow-up.
- Membership retention and daycare attendance improve.
- Community events are organized and well represented.
- Social media receives a consistent supply of positive, engaging content.
If you love dogs, enjoy connecting with people, and want to help create long-lasting relationships between Dogtopia and our pet-parent community, we would love to meet you!
Work schedule
- Weekend availability
- 8 hour shift
- Monday to Friday
Benefits
- Health insurance
- 401(k) matching
- Employee discount
- Paid training