Wellness Program Manager (New Orleans, LA)

Description Position at WebMD

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

overview: WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com.

WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Position Description: The Well-being Program Manager (PM) will work collaboratively with the designated client's health promotion team and WebMD account team to raise awareness of the onsite programs and the WebMD products and services that enable it. This is an onsite position in Garyville, LA with approximately 20% travel to other locations. The Program Manager will be expected to work onsite from Monday-Friday. This position will require at times working in safety-sensitive environments (e.g., refinery offices, operating units, and control rooms), while strictly adhering to all necessary safety protocols and utilizing provided Personal Protective Equipment (PPE).

The PM provides strategic guidance, support program planning, assess impact, and oversee service coordination and promotion. Proactively identifying opportunities for service enhancement and improvement, PMs collaborate with Client Services, Account, and Product Management teams to refine processes and develop innovative solutions. The ideal candidate will have experience in health promotion, health communications, and/or population health management.

Responsibilities:

• Perform face-to-face at-risk health coaching based on participants completed health risk appraisal • Understand and deliver participant-centered coaching through a combination of reflective listening and identification of readiness to change • Increase awareness and engagement in client-wide well-being offerings • Provide ongoing project management for current onsite programs and promotional events • Participate in onsite events such as health fairs and other local wellness initiatives • Lead meditation sessions, stretch breaks, and other wellness activities • Provide recommendations for local well-being initiatives at the designated client site • Assist and facilitate linkage between benefits, environmental health and safety, occupational health, medical, behavioral health/EAP, facilities, and other client vendors • Coordination of well-being meetings, webinars, and other communications • Coordination and management of local wellness champion committee • Provide ongoing program performance review and health/wellness strategy support • Build relationships and gain support from key stakeholders

Qualifications, Skills, and Experience:

• BA / BS in health-related field required • Minimum of 5 years Well-being Coordinator or similar client-facing experience • Excellent communication, organizational, multi-tasking, presentation, and computer skills • Familiarity with MS Office suite including Word, PowerPoint, and Excel.

Preferred:

• Demonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic, matrixed environment • Strong understanding of behavior change theory • Strong program planning skills

Confidentiality and Security: As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization's information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.