Apple iPad, Billing, Career Development, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Fitness, Healthcare, IR (Infrared), Laundry, Lead Generation, Lift/Move 50 Pounds, Point of Sale (POS) Systems, Problem Solving Skills, Retail, Sales, Schedule Development, Spa Services, Telephone Skills, Time Management, Transaction Processing/Management
- Employee Retail Discount
- Fitness casual dress code
- Free light therapy sessions while employed
- Closed major holidays including New Years, Independence Day, Thanksg
- Training & career development with manager and studio owner
- Opportunity for performance incentives (bonuses, commissions, gift c
- 401(k) matching
beem Light Sauna is a boutique wellness studio offering science-backed infrared sauna and red light therapy in beautifully designed private suites. We guide members toward real, lasting wellness results, and that starts with the person they’re greeted by.
You’re the kind of person who walks in, reads the room, and gets to work, no hand-holding needed. You love a good conversation and you’re comfortable being the one who moves it forward. When a first-time guest walks through the door, you’re already thinking about what membership makes sense for them. Between guests, you’re turning over rooms, running laundry, and resetting, because a beautiful studio doesn’t happen by accident.
Our members build real relationships with the people who know their name. We're looking for someone who'll be here long enough for that to happen, someone with a consistent presence and the flexibility to grow into the schedule as the studio's needs evolve.
Responsibilities
Sales & Membership Conversion
- Greet every first-time guest with a warm, professional welcome and lead a compelling studio tour
- Conduct a genuine discovery conversation to understand each guest’s wellness goals
- Present memberships and packages with confidence, handle objections, and close in the moment
- Follow up with leads via phone, text, and CRM to convert open opportunities
- Meet individual and studio performance targets: first-time visit conversions, upgrades, and retention
Front Desk & Member Experience
- Open and/or close the studio with full ownership, on time, every time
- Check in members, manage the appointment schedule, and accurately process POS transactions
- Handle member account updates, upgrades, cancellations, and billing questions with professionalism
- Answer incoming calls and respond to member inquiries accurately and warmly
- Support local outreach and community events to grow studio visibility and generate leads
- Capture authentic moments that reflect the beem experience for use on studio social channels
- Flag any operational or member concerns to the manager or owner promptly
Studio Operations & Suite Turnover
This is a physically active role. Our treatment rooms turn over fast and must be pristine for each guest.
- Reset infrared sauna suites completely between every appointment: sanitize all surfaces, replace towels, reset iPad, check sauna temperature, lighting, and amenities
- Manage towel flow and laundry cycles continuously throughout the shift
- Maintain spotless common areas, bathrooms, and front-of-house throughout your shift
- Restock suite supplies, cleaning carts, and retail displays proactively
- Perform routine equipment and facility checks — saunas, carts, fixtures, drains, and common areas — and resolve or escalate issues before they affect the guest experience
Qualifications
- 1-2 years of customer-facing experience with measurable results, sales, hospitality, retail, beauty, healthcare, or fitness
- Demonstrated ability to close: you can move a conversation from interest to decision naturally and confidently
- Consistent availability for a set weekly schedule, this role requires the kind of reliability the team can count on week to week
- Willing and able to perform physical cleaning, laundry, and suite turnover throughout every shift
- Comfortable working independently, including opening and closing the studio
- Comfortable in brief high-heat environments (140°F+) during suite reset tasks
- Able to lift up to 50 lbs
- Reliable transportation; Pleasanton, Dublin, or Livermore area preferred
- Tech-comfortable: POS systems, scheduling apps, basic CRM or similar tools
Preferred
- Experience in wellness, fitness, med spa, beauty services, or hospitality
- Prior membership sales or recurring-revenue sales experience
- Familiarity with Mindbody, Vagaro, or similar studio management software
- Tech-comfortable: POS systems, scheduling apps, basic CRM or similar tools
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Beem Light Sauna Pleasanton CA