Administrative Skills, Brokerage, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Establish Priorities, File Management, Microsoft Office, Multitasking, Operations, Operations Management, Organizational Skills, Presentation/Verbal Skills, Quality of Care, Real Estate, Real Estate Sales, Residential Real Estate, Sales, Team Building, Team Player, Telephone Skills, Time Management, Work From Home, Writing Skills
Four Seasons Residential Realty, an established real estate brokerage based in the United States, is seeking a dedicated and organised WFH Customer Care Coordinator to join our team. We specialise in residential property sales, assisting clients with buying, selling, and investment transactions. This is a fantastic opportunity for a proactive individual to provide exceptional support to our clients and brokerage team from a remote setting. As the first point of contact, you will play a crucial role in ensuring a seamless and positive experience for all our clients throughout their property journey.
Responsibilities
- Serve as the primary point of contact for all incoming client enquiries via telephone, email, and digital platforms.
- Provide comprehensive administrative support to our team of real estate agents to ensure efficient daily operations.
- Coordinate and schedule property viewings, client appointments, and team meetings.
- Maintain and accurately update client information and transaction details within our CRM system.
- Prepare, manage, and file important documents related to property listings, sales, and client agreements.
- Liaise professionally with clients, solicitors, and other stakeholders to facilitate smooth and timely property transactions.
- Address and resolve customer queries and concerns with a high level of professionalism and care.
Qualifications
- Proven experience in a customer service, client care, or administrative role, preferably within the real estate or property industry.
- Exceptional verbal and written communication skills, with a professional and friendly telephone manner.
- Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office Suite and experience using CRM software.
- A self-motivated and disciplined approach, with a proven ability to work independently in a remote environment.
- Strong attention to detail and a commitment to delivering a high-quality service.
- The ability to handle confidential information with the utmost discretion.
Benefits
- A competitive hourly wage of $19 - $28.
- The flexibility and convenience of a fully remote, work-from-home position.
- The opportunity to be part of a supportive and collaborative team environment.
- Potential for professional growth and development within a reputable real estate organisation.