Broadband, Communication Skills, Corporate Communications, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Financial Services, Interpersonal Skills, Multitasking, Needs Assessment, Online Chat, Philosophy, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Team Player, Time Management, Typing, Wealth Management, Work From Home, Writing Skills
Job Overview
Withum Wealth Company is seeking a dedicated and professional Work-from-Home Live Chat Support agent to join our team on a Full-Time basis. At Withum, we do things 'The Withum Way' – a philosophy rooted in integrity, trust, and transparency that shapes how we show up for our clients, our team members, and our communities. This is a fantastic opportunity for an individual passionate about delivering a world-class client experience while working from a remote setting. The ideal candidate will be a primary point of contact for our clients, providing timely and effective support that reflects our core values.
This position is fully remote, based in West Virginia, United States.
Responsibilities
- Engage with clients in a professional, timely, and empathetic manner through our live chat platform.
- Provide accurate, valid, and comprehensive information by using the right methods and tools.
- Identify and assess client needs to achieve satisfaction and build sustainable relationships of trust.
- Handle client complaints, provide appropriate solutions and alternatives within agreed time limits, and follow up to ensure resolution.
- Maintain detailed records of client interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless client experience and to resolve complex queries.
- Adhere to company communication procedures, guidelines, and policies to maintain our high standard of service.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications
- Proven experience in a customer support or client service role, preferably in a live chat environment.
- Exceptional written communication and interpersonal skills, with a keen eye for detail.
- Excellent typing speed and accuracy, with proficiency in using digital communication tools.
- Strong problem-solving skills and the ability to think on your feet.
- The ability to multi-task, prioritise, and manage time effectively in a remote setting.
- A dedicated and quiet home office space with a reliable, high-speed internet connection is essential.
- Familiarity with CRM systems and practices is desirable but not essential.
- Previous experience in the financial services or wealth management sector would be an advantage.
Benefits
- A competitive hourly wage of $20 - $30 USD.
- The flexibility and convenience of a fully remote, work-from-home position.
- Comprehensive training and ongoing professional development opportunities.
- A supportive and collaborative team culture that creates meaningful opportunity at every level.
- The chance to be part of a reputable company that values integrity, trust, and a world-class client experience.