Coaching, Communication Skills, Customer Support/Service, Driver's License, Leadership, Mentoring, Operations Management, Problem Solving Skills, Procedure Implementation, Professional Services, Quality Management, Team Lead/Manager
LOCATION
Morrisville, NC
POSTED
24 days ago
Join Guardian Professional Services as a Wheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations. Training provided.
Job Responsibilities:
Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service. Coordinate shift coverage, scheduling, and daily assignments. Oversee airport wheelchair operations during weekends and other assigned shifts. Communicate with dispatch, airline personnel, and airport authorities to maintain service quality. Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely). Review incident reports and ensure all procedures are followed accurately. Maintain a professional, positive environment that reflects Guardian’s service standards.
5+ years of customer service experience (required). 2+ years in a supervisory or lead role (required). Airport experience preferred; not required. Valid Driver’s License preferred. Excellent communication, reliability, and problem-solving skills.
We provide:
Paid training and opportunities for overtime and gratuities. Health, vision, Dental, PTO, 401K benefits. Career growth path into Operations Management and Senior Supervisor roles. Make a meaningful impact daily by helping passengers travel safely and comfortably. Required Airport Background & SIDA Badge Fees are reimbursed after 90 days of employment.
Job Type: Full-time
Pay: $14.00 per hour with earned gratuities and OT opportunities
Expected Hours: Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off.
Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)
Benefits:
401(k) Employee discount Health insurance Opportunities for advancement Paid time off Paid training Sick Days Referral program 2-week Vacation (after 1 year employment)