Zensar Technologies logo

Wherescape Developer

Zensar Technologies
  • India, TN
    13 days ago

    Job Description

    Key Responsibilities

    Production Support & Maintenance

    • Provide L2/L3 support for WhereScape RED and/or WhereScape 3D environments.
    • Monitor daily ETL batch execution and troubleshoot job failures.
    • Perform root cause analysis (RCA) for incidents and recurring issues.
    • Handle service requests, incidents, and problem management activities as per SLA.
    • Coordinate with business users and stakeholders for issue resolution.

    Development & Enhancements

    • Develop and maintain ETL processes using WhereScape RED.
    • Implement change requests and enhancements in Data Warehouse solutions.
    • Perform impact analysis and effort estimation for support activities.
    • Create and modify data models, mappings, and workflows.
    • Optimize ETL jobs for performance and reliability.

    Data Warehouse Support

    • Support enterprise Data Warehouse and Data Mart environments.
    • Maintain data quality and perform data validation checks.
    • Ensure data consistency across source and target systems.
    • Support database objects such as tables, views, stored procedures, and scripts.

    Monitoring & Documentation

    • Monitor ETL loads, schedules, and data reconciliation processes.
    • Maintain operational runbooks and technical documentation.
    • Participate in release deployments and post-deployment validation.
    • Prepare support metrics and status reports.

    Required Skills

    Technical Skills

    • Strong experience with WhereScape RED and/or WhereScape 3D.

    • Experience in Data Warehouse and ETL development/support.

    • Strong SQL skills on databases such as:

    • SQL Server

    • Oracle

    • Snowflake

    • PostgreSQL

    • Teradata (preferred)

    • Understanding of Data Warehouse concepts including:

    • Star Schema

    • Snowflake Schema

    • Fact & Dimension Modeling

    • SCD (Slowly Changing Dimensions)

    • Experience with ETL troubleshooting and performance tuning.

    • Knowledge of scheduling tools and batch monitoring.

    Support Skills

    • Incident Management
    • Problem Management
    • Change Management
    • SLA Adherence
    • Root Cause Analysis (RCA)

    Preferred Skills

    • Exposure to cloud platforms (Azure, AWS, GCP).
    • Familiarity with ITIL processes.
    • Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
    • Knowledge of Power BI, Tableau, or reporting platforms.

    Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • 4+ years of experience in Data Warehouse/ETL support and development.
    • Experience working in 24x7 support environments is preferred.

    Soft Skills

    • Excellent analytical and troubleshooting skills.
    • Strong communication and stakeholder management.
    • Ability to work independently in an offshore support model.
    • Good documentation and reporting skills.
    • Experience working with global teams and clients.

    Nice to Have

    • WhereScape certification.
    • Experience supporting Snowflake-based Data Warehouse environments.
    • Agile/Scrum project experience.

    Shift Requirement: Flexible to work in overlap hours with client teams and provide support coverage as required.

    Numbers & Facts

    LocationIndia, TN
    IndustryComputer/IT Services
    Company Size5,000 to 9,999 employees
    Year Founded2001
    Websitehttp://www.zensar.com/

    About Company

    Zensar Technologies is a technology partner of choice for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment. Backed by a strong track-record of innovation, over 8000 associates and footprint in 29 global locations, Zensar’s comprehensive range of software services and solutions enable its 400+ forward-looking customers to cross new thresholds of business performance. The Company owing to its growth in recent times has moved up the NASSCOM listing of Software Service Companies in India to #13 this year. This is reiterated in the Porter’s Prize for Best Strategic Management in the Information, Media and Telecom Industries that has been bestowed upon the Company. A noted publication, Dataquest in its Top 200 listing has rated Zensar 20 notches higher this year, given its performance. Zensar operates in the US, Europe, Africa, Middle East, Singapore and Australia regions and has delivery centers in India (Pune, Hyderabad and Bangalore), China,UK, Amsterdam and US (Westborough). Zensar is the world's first enterprise-wide SEI CMM Level 5 Company. The Company has a services portfolio that ranges from the traditional to the transformational - across service lines of Management Consulting, Business Application Services, Enterprise Solutions, Enterprise Collaboration Services, Testing and Assurance Services, BPM and Infrastructure Management Services. Zensar’s experience across industries of Retail, Manufacturing, Insurance, Banking, Healthcare and others translate into a differentiated value proposition and faster time-to-market for clients. Our capability in infrastructure-oriented services ranges from remote infrastructure management to end user computing to data centre services and security and compliance. Zensar is now leading the way in powering next-generation enterprises with its cloud, mobility and social media solutions. The Company has been recognized for its exceptional service capabilities and industry-leading solutions, and has bagged prestigious awards in areas such as R&D, people practices, CSR programs and sustainability initiatives. Zensar's Corporate Social Responsibility programs focus on creating sustainable development and livelihood for local communities. At Zensar, we see Innovation as a clear differentiator. Innovation, along with focus on deep, long-lasting client relationships and strong domain expertise, drives every facet of our day-to-day operation. For our clients, it translates into strategic business value and for us, into consistent financial performance – Zensar clocked 25.3 percent average revenue growth over the last five years. We believe in leveraging the power of innovation to seize new opportunities. So, employees are encouraged to challenge opinions and ideas, and to push the boundaries of what is possible. Different perspectives that arise out of Zensar’s world culture - entailing diversity of gender, region, nationality, background, or education - blend to transform every vision into reality. Our Global Delivery Model, defined by robust service capabilities and the ability to source best talent from across the world, is backed by 24X7X365 support. The result: Superior value for clients.

    Skills

    • Agile Programming Methodologiesunmatched
    • Amazon Web Services (AWS)unmatched
    • Analysis Skillsunmatched
    • Atlassian JIRAunmatched
    • Change Managementunmatched
    • Change Requests/Ordersunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Computer Scienceunmatched
    • Data Martunmatched
    • Data Modelingunmatched
    • Data Qualityunmatched
    • Data Warehousingunmatched
    • Database Extract Transform and Load (ETL)unmatched
    • GCP (Good Clinical Practices)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Incident Managementunmatched
    • Information Technology & Information Systemsunmatched
    • Maintenance Servicesunmatched
    • Metricsunmatched
    • Microsoft Windows Azureunmatched
    • Performance Tuning/Optimizationunmatched
    • Power BIunmatched
    • Problem Solving Skillsunmatched
    • Production Supportunmatched
    • Quality Managementunmatched
    • Remedyunmatched
    • Root Cause Analysisunmatched
    • Scripting (Scripting Languages)unmatched
    • Scrum Project Management and Software Developmentunmatched
    • Service Level Agreement (SLA)unmatched
    • ServiceNowunmatched
    • Snowflake Schemaunmatched
    • Status Reportsunmatched
    • Stored Proceduresunmatched
    • Tableauunmatched
    • Team Playerunmatched
    • Technical Writingunmatched
    • Validation Testingunmatched

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