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Skills
Analysis Skillsunmatched
Banking Operationsunmatched
Coachingunmatched
Communication Skillsunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Leadershipunmatched
Mail Processingunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Operational Expenditure (OPEX)unmatched
Payment Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Systemsunmatched
Quality Controlunmatched
Regulatory Complianceunmatched
Research Skillsunmatched
Resource Managementunmatched
Root Cause Analysisunmatched
Service Level Agreement (SLA)unmatched
Team Lead/Managerunmatched
Time Managementunmatched
Wholesale Industryunmatched
Writing Skillsunmatched
Description
JOB DESCRIPTION
Job Title: Wholesale Lockbox Team Lead (3rd Shift) Location: Charlotte, NC Pay Rate: $22/hr (W2) Duration: 3 Months (Possible Extension) Shift: Third Shift (Night Shift)
Schedule
Sunday Thursday
Hours vary between 8:00 PM 6:00 AM (typically 8-hour shifts)
Mandatory overtime as required
Position Summary We are seeking a Wholesale Lockbox Team Lead to oversee daily lockbox and mailroom operations, ensuring accurate and timely payment processing. This role is responsible for coordinating workflows across mail receipt, extraction, and image capture, while driving productivity, quality, and service level performance in alignment with management goals.
Key Responsibilities
Coordinate workflow across mailroom, extraction, and scanning operations
Allocate resources to ensure SLA adherence and timely processing
Monitor system activity and escalate issues as needed
Prepare and maintain daily and monthly operational reports
Troubleshoot processing and equipment issues; escalate risks impacting deadlines
Perform quality control checks and ensure compliance with audit standards
Conduct research and perform root cause analysis for discrepancies and client inquiries
Train, coach, and guide team members on processes and quality expectations
Drive process improvements to enhance efficiency and reduce errors
Foster a culture of accountability, collaboration, and engagement
Required Skills
Ability to manage high-volume, deadline-driven workflows
Strong attention to detail and accuracy
Effective verbal and written communication skills
Problem-solving and root cause analysis abilities
Ability to lead, influence, and guide team members in a fast-paced environment
Qualifications
High School Diploma (required)
Associate or Bachelor's degree (preferred)
2 5 years of experience in lockbox or remittance operations
Prior leadership or team lead experience (preferred)
Experience with OPEX Falcon (preferred)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ideal Candidate
Detail-oriented and process-driven
Strong leadership and coaching mindset
Comfortable working overnight shifts
Able to handle high-pressure, production-based environments
Proactive and solution-oriented
Why Apply?
Opportunity to step into a leadership role in banking operations
Gain experience in high-volume financial processing environments
Potential for extension and long-term opportunities
If you're interested, apply now or reach out for more details!