WIC Customer Service Representative (Bilingual)

Harris County (TX)

Houston, TX

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JOB DETAILS

SKILLS

Analysis Skills, Calendar Management, Call Centers, Communication Skills, Community Health, Community Programs, Compensation and Benefits, Copying Machines, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Entry, Data Management, Diversity, Documentation, Employee Assistance Plan, Employee Benefits, English Language, Fax Machines, Flexible Spending Accounts, Health Education, Health Plan, Health Science, Healthcare, High School Diploma, Insurance, Keyboards, Life Insurance, Market Surveys, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Needs Assessment, Office Equipment, Photocopy, Policy Development, Presentation/Verbal Skills, Public Health, Regulations, Spanish Language, Team Player, Telephone Skills, Telephone Surveys, Time Management, Willing to Travel, Writing Skills

LOCATION

Houston, TX

POSTED

Today

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Grant-funded Full-time
Job Number: 16919
Department: Public Health Services
Division: Community Health & Wellness
Opening Date: 07/13/2026
Closing Date: 10/15/2026 11:59 PM Central

Position Description
If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the UnitedStates. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Our Values:

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve the community's health and well-being.
• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.
This is a grant-funded position.
Position Overview:

The WIC Customer Service Representative (CSR) answers incoming calls for the WIC Program and handles requests from the public for new or rescheduled WIC appointments, formula exchanges, complaints, or other general information questions. The CSR uses a Microsoft data management system to schedule or reschedule appointments for applicants at all WIC sites managed by the Harris County Public Health (HCPH) WIC Program.
Duties & Responsibilities:

Courteously answers incoming calls to the WIC Call Center Appointment lines, maintaining telephone etiquette and excellent customer service and contacts Qualtrics and Acquire on-line applicants with a follow up appointment, requiring proper documentation.
Makes appointments and enters data using the TXIN system for all current and potential WIC clients accurately and within policy time-frames.
Provides WIC applicants and clients with appropriate referral information and/or forwards the calls and messages to appropriate staff.
Evaluates and applies thorough knowledge of WIC eligibility and certification expiration according to the TXIN WIC system to schedule or reschedule WIC clients.
Schedules Hot Card replacement appointments within time frames. Prepares Out-of-State Transfer Quick Intakes and follows up with scheduling an appointment.
Participates in self-audits as needed to include telephone surveys to evaluate client satisfaction.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) 274-5445 or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

High school diploma or G.E.D.

Experience:

At least (1) year of work experience in customer service

Language:

Bilingual in English/Spanish

Knowledge, Skills and Abilities:

Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent communication skills (verbal & written)
Ability to demonstrate good judgment when needed to resolve any client concerns
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to maintain confidentiality when dealing with sensitive information
Ability to identify customer needs and expectations and respond in a timely and effective manner
Organizes and maintains work environment to allow for maximum productivity
Ability to type/keyboard at twenty (20) wpm minimum

Core Competencies:
• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.

• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences
Experience:

WIC work experience
Call center work experience
Data entry experience

General Information
Position Type and Typical Hours of Work:

This is a full-time grant-funded position.
Days and hours of work are typically Monday through Wednesday from 8:00am to 6:00pm, Thursday 8:00am to 3:00pm, and Friday 8:00am to 2:00pm.
Must be willing to flex hours when required, including weekends.
Able to travel within Harris County as needed.

Work Environment:

This job operates in a professional environment which routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This position requires sitting at a desk with a computer monitor and telephone headset for several hours at a time.

Work Location:

Harris County Public Health: WIC Call Center - 221 FM-1960, Houston, TX 77090

Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account

Paid Time Off (PTO)

Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave

Retirement Savings Benefit

457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

High School or Equivalent
Associate's Degree
Bachelor's Degree
Master's Degree or higher
N/A; No Degree

02

Which of the following best describes your verifiable experience in customer service.(To be considered, the qualifying experience must be documented in your application's employment history)

Less than one (1) year.
One (1) year or more.
I do not have this experience.

03

Please provide details about your verifiable experience in customer service.DO NOT USE "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) roles, (b) types of organizations, (c) scope of duties and responsibilities, (d) employment dates (ex. MM/YYYY to MM/YYYY). If you do not have this experience, please type "None" in the space provided.
04

Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?

Yes, I am fluent in Spanish (speaking, reading, and writing).
Yes, I am proficient in conversational Spanish only.
Yes, I have basic knowledge of Spanish.
No, I am not bilingual in English and Spanish.

05

Which of the following do you have verifiable experience in?(To be considered, the qualifying experience must be documented in your application's employment history)

WIC work experience
Call center work experience
Data entry experience
I do not have this experience.

Required Question

About the Company

Harris County (TX)

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WIC Customer Service Representative (Bilingual)

Harris County (TX)

Houston, TX

About the Company

Harris County (TX)

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