WIC Program System Specialist - PH

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

Ready to put your passion for public health to work?

Join the Idaho WIC program and help shape a healthier future for families statewide. The Idaho Department of Health and Welfare is seeking a WIC Program System Specialist to support the Women, Infants, and Children (WIC) Program in downtown Boise. In this position, you'll play a key role in ensuring Idaho's WIC Information System Program (WISP) runs smoothly and aligns with program policies and procedures. You'll be the go-to resource for system support, testing, training, and technical assistance for WIC staff across the state. This is a great opportunity for someone who enjoys improving systems, solving technical challenges, and helping others succeed.

This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

• 11 paid holidays
• Generous vacation and sick leave accrual beginning as soon as you start
• Paid parental leave
• Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
• PERSI Choice 401(k)
• Deferred compensation plan
• Life insurance
• Short and long-term disability insurance
• Student Loan Forgiveness
• Wellness programs
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

• Respond to system user inquiries and provide technical assistance on WISPr functionality
• Identify and recommend system improvements
• Lead user acceptance and quality assurance testing to ensure development meets business needs and functions correctly
• Develop and maintain end user training materials
• Plan and deliver training for system users
• Provide administrative, technical support, and training for additional WIC technologies
• Conduct fraud prevention checks
• Manage EBT card inventory
• Maintain and update Idaho WIC communications and resources, including; WIC website - including formatting of documents when needed, SharePoint sites, YouTube training videos, clinic and staffing lists, review and update WIC's Disaster Recovery Plan

• Some knowledge of training methods. Typically gained by successful completion of coursework or workshops of sixteen hours or more covering communication concepts, learning styles, course design, and presentation skills. May also be demonstrated through experience presenting formal training sessions to groups.
• Experience interpreting and applying laws and regulations. Typically gained by at least six months experience utilizing these skills.
• Experience analyzing automated system output data and data integrity. Typically gained by at least six months of work experience utilizing these skills.
• Researching, identifying and independently resolving automated case processing problems. Typically gained by at least six months experience demonstrating independent resolution of automated case processing problems through complex analysis corrective actions. Problem solving activities may include: review of screens and system generated transaction and error reports; compiling documentation of actions and results following processing; follow-up actions; system manipulation.
• Experience providing technical assistance to automated systems users. Typically gained by at least six months of work experience in a help-desk role for automated system. Responsibilities must have included providing detailed, technical assistance to program users in areas specific to an automated program such as keying/coding or problem solving.
• Ability to translate technical material into easily understandable oral and written communications. Typically gained by at least six months experience in a program to have gained complete knowledge of the variety of programs involved. Some typical examples would be: experience working with clients explaining how laws, rules and regulations apply to their circumstances (experience should include oral and written responses to client inquiries); speaking before groups explaining program requirements; one-on-one training of new program users; experience providing technical assistance to program users; preparing written responses to requests for program information; preparing written training material.

• Experience working with Idaho WIC and the WIC Information System Program (WISPr)
• Spanish speaking ability