Will Call Lead (Days)

The starting wage for this position will be: $19.25/HR
Full-Time: Monday-Friday
Day Shift: 6:00 AM-2:30 PM

The Will-Call Lead will facilitate all internal/external customer demands, resources, and processes creating the greatest efficiencies possible and an Exceptional Customer Experience. Will- Call Lead will create a culture and workplace environment that is equally centered on customer satisfaction and meeting or exceeding workflow and process efficiency goals. This role will ensure the accurate fulfillment of Will Call orders through the FSW, manage the return process, and coordinate with shuttle drivers, DSRs, customers, FSW associates and leadership.

Essential Duties: 

• Clerical responsibilities include, cash handling and drawer balancing and close out process.
• Manage order discrepancies and DSR information requests, serve as point person for all fulfillment activities
• Ensure all associates are prepared each day (uniforms, equipment, stretching, supplies, etc.)
• Improve associate knowledge and understanding of roles and responsibilities through cross training of all will call processes
• Supervise fulfillment activities to ensure efficient processing and order flow
• Evaluate Will Call volume and report to Ops and FSW Leadership
• Ensure proper accounting checks and balances are adhered to in regard to monies and invoices
• Create an environment of collaboration and conduct team meetings for team building and process improvement.
• Ensure compliance with all safety policies and procedures
• Regular and reliable attendance.
• Other duties as assigned 

Qualifications: 

• High school diploma or GED
• Fluency in English; speak, read, and write
  
• One to two years related experience and/or training.
• Money handling/cashier experience preferred
• Good to moderate competency in MS Office products
• Must have 3 months of manual warehouse handling experience or 3 months of extensive manual labor experience.
• Foodservice industry preferred; retail or distribution experience acceptable.
• Strong people/verbal/written skills necessary.

Corporate Summary: 

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission:

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why Work for Us? 

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.