WIM Manager, AmSec WIM

The Workplace Incident Management (WIM) Team is seeking a Manager to lead a team of investigators within the AMER Region. In this role, you will lead a team of WIM Investigators responsible for conducting investigations and threat assessments involving acts of violence, threats of violence, and the potential for violence or concerning behaviors. This is a people-management position reporting to the Regional WIM Manager, AMER Region.

As Manager, you will own the day-to-day operations of your assigned area within the AMER region, setting direction and standards while ensuring investigations are thorough, timely, and consistent. You will guide your team"s decision-making, own the quality of outcomes, and build the cross-functional and law enforcement partnerships essential to keeping Amazon"s workforce safe. You will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (e.g., site security, intelligence analysts) to assess behavior, investigate actions, and implement appropriate resolutions. This position will require occasional travel and on-call availability for critical security incidents.

Key job responsibilities

• Lead and develop a team of AMER-based WIM Investigators, overseeing complex, highly confidential investigations and owning the quality, consistency, and timely resolution of outcomes across the region.
• Manage caseload allocation across the team, balancing workload, priorities, and resourcing across AMER.
• Personally manage a caseload of the most complex, sensitive, and high-stakes investigations, conducting threat assessments and interviews directly for these matters.
• Build and own cross-functional partnerships with Amazon Corporate Security (ACS), Data Center (DC) Security, HR, Employee Relations (ER), Legal, and security partners across AMER.
• Develop and maintain strong relationships with federal, state, and local law enforcement agencies, and appropriately escalate risks, threats, and issues as required by applicable laws.
• Own data integrity and reporting in the case management system, using a structured workflow to track cases, analyze trends, identify causation, and prevent future incidents.
• Deliver and elevate the team"s fact-based reports, assessments, and presentations to executive-level leadership.
• Set and drive operational excellence standards and continuous-improvement initiatives, including innovation through AI and emerging technologies.
• Own the regional approach to workplace violence prevention training, mitigation planning, and post-incident after-action reviews.
• Coach, mentor, and lead a high-performing team, managing day-to-day operations while fostering continuous talent and career development.
• Maintain after-hours availability and lead the team"s emergency on-call rotation and incident-response readiness.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.