Window Dispatcher

Transdev in San Francisco, CA is hiring a Window Dispatcher.

The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. They assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments in accordance with contractual obligations and company policies and procedures.

• Communicate clearly, professionally, and in a timely manner with company employees.
• Represent the company to its customers and the public in a professional and courteous manner.
• We are seeking customer service-oriented professionals who are dedicated to safety.

Compensation & Benefits

• Pay: $23.55 - $24.25 (Union Collective Bargaining Agreement). Starting pay $23.55 with progression to $24.25 over 1 year.
• Vacation: Up to 14 days per year.
• Paid Sick Leave: 48 hours annually.
• Medical, Dental, and Vision Benefits.
• Paid Time Off.
• Paid Sick Time.
• Paid Holidays.
• 401k or similar retirement plan.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Provides manifests to drivers upon report, assigns vehicles, radios, and other equipment.
• Accurately records driver shift start and end through VDS, Trapeze, and/or any other designated programs or procedures.
• Coordinates vehicle needs and availability with maintenance, road supervisors, and operations.
• Monitors standby drivers, coordinates with Dispatch for their needs and potential assignment to routes, and relieves them from duty when not required.
• Coordinates with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service.
• Maintains records, logs, and schedules of driver assignments and reporting status.
• Signs drivers out at the end of their shifts, accounts for all equipment issued, reviews manifests, and prepares and reports information as required.
• Accurately prepares reports on all activities occurring during their shifts or as requested.
• Follows rules and regulations of the Company and instructions of management and supervisors.
• Adheres to all regulations related to the Americans with Disabilities Act (ADA).
• Handles passengers personal property left on vehicles in accordance with Lost and Found procedures.
• Communicates with Dispatchers, Scheduling, Reservations, and Operations to ensure service provision.
• Maintains confidentiality of passengers information.
• Performs trip editing and/or VDS editing if assigned.
• Performs dispatch clerical functions as relief.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• Problem-solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Ability to organize logical and efficient schedules and routes and adapt to changes.
• Ability to read, comprehend, and understand a map.
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases, and routes.
• Working knowledge and proficiency with Microsoft Word, Excel, and PowerPoint programs.
• Strong written and oral communication skills.
• Clear speech and pleasant phone demeanor.
• Ability to use a multi-line phone system and handle multiple tasks concurrently.
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.

Physical Requirements The essential functions of this position require the ability to:

• Work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at HR.TalentAcquisition@transdev.com.

Drug-Free Workplace Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California Applicants Please Click Here for CA Employee Privacy Policy.

Job Details

• Job Category: Call Center, Dispatch, Reservationist, Scheduler
• Job Type: Full Time
• Req ID: 7676
• Pay Group: MUH
• Cost Center: 415

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status or any other classification protected by federal, state, or local law.

Drug-free workplace. If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time, be able to pass a drug screen and background check.

California Applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at http://www.TransdevNA.com or watch an overview video.