Windows and Doors Field Service Technician

ABOUT THE ROLE

The Field Service Technician is responsible for performing advanced field diagnostics, repairs, and installations of windows and doors. This role requires strong technical knowledge of window and door systems, materials, and installation practices, as well as the ability to lead multi-technician jobs, conduct water tests, and handle escalated warranty concerns. The ideal candidate demonstrates advanced product knowledge, excellent communication skills, and the ability to deliver a high level of customer satisfaction while ensuring safety and quality in all service activities.

NOTE The ideal candidate will live in the Minnesota area and have the ability to commute to the Sauk Rapid City facility.

WHAT YOULL DO

Field Technician Responsibilities

• Basic repairs
• Inspections
• Safety compliance
• Inventory
• Vehicle operation
• Customer service

Window & Door Knowledge

• Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding, and door systems)
• Include repair and replacement techniques

Material Expertise

• Work with different window and door materials (wood, vinyl, aluminum, and various glass types)
• Utilize proper techniques and care

Tools & Techniques

• Utilize a range of tools (drills, sealants, pry bars, caulk guns, and power tools)
• Demonstrate proficiency and accuracy

Diagnostics & Hotline Support

• Perform diagnostics
• Provide technical support via phone and email to internal and external stakeholders

Water Tests

• Conduct water tests according to company protocols
• Document results using internal software

Installation Practices

• Apply knowledge of window and door installation practices
• Evaluate and support field projects

Multi-Technician Job Management

• Organize and coordinate jobs requiring two or more technicians
• Ensure effective collaboration with internal teams and customers

Escalation Management

• Deescalate warranty or service concerns professionally
• Maintain customer confidence and satisfaction

Advanced Repairs

• Perform specialized repairs (water intrusion fixes, shaped products, and installation diagnostics)

Customer & Sales Support

• Maintain strong relationships with customers and sales teams
• Provide clear communication, accurate documentation, and dependable service

Product Knowledge Development

• Expand and apply knowledge of company products and industry standards
• Support advanced fieldwork

Travel

• Travel within assigned territory
• Overnight travel may be required depending on territory.