An iMPact Business Group client is seeking an experienced Windows Endpoint Engineer for a 6+ month part-time contract.
The ideal candidate is able to start out 3 days a week on contract and adjust their participation as project needs expand over time. This firm is growing and so are their Technical Support needs.
This is a hands-on Technology support role.
This role is for the design, implementation, and maintenance of enterprise endpoint systems. This role ensures that all Windows-based
devices remain secure, compliant, and optimized through effective patch management, imaging, software deployment, and automation practices.
Other titles for this role could include Desktop Support Technician/Engineer, Software Packaging Technician/Engineer, Endpoint Deployment Technician/Engineer.
Duties can include:
Operating System and Patch Management
* Develop, schedule, and manage operating system patching processes across endpoint devices.
* Monitor patch deployment results and compliance metrics, to ensure endpoint security and consistency.
* Coordinate with the Security team to remediate identified vulnerabilities.
* Manage and maintain BIOS, firmware, and system driver updates to ensure hardware stability, compatibility, and security across endpoint devices.
Imaging and Deployment
* Design, build, and maintain standardized endpoint images for deployment across the organization.
* Streamline the imaging and provisioning process for new and replacement devices.
* Ensure images include required baseline configurations, agents, applications, and security settings.
Software Deployment and Maintenance
* Create, test, and manage software deployment packages for enterprise applications.
* Oversee enterprise-level software updates and version control to ensure consistency across environments.
* Maintain configuration baselines and ensure endpoint software compliance with organizational standards.
Configuration and Policy Management
* Define and maintain endpoint configuration standards, including device policies and compliance rules.
* Implement and enforce endpoint security configurations, including encryption, update compliance, and access controls.
* Support the integration of configuration standards into automated management systems.
* Maintain endpoint device health (connectivity, compliance, drivers, and security tools).
Automation and Process Improvement
* Identify and implement improvements to reduce manual intervention and increase deployment efficiency.
* Maintain documentation of automated endpoint management procedures and configurations.
Collaboration and Strategic Projects
* Collaborate with Security, Service Desk, and business stakeholders to plan and implement endpoint-related initiatives (e.g., Windows version upgrades, hardware refresh, security enhancements).
* Contribute to projects involving operating system lifecycle management, platform upgrades, or management tool enhancements.
* Provide subject-matter expertise in endpoint design, deployment strategy, and systems optimization.
* Participate in disaster recovery planning for endpoint systems.
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 5+ years of experience managing endpoint devices in an enterprise environment.
* Experience with ITSM systems such as Freshservice, Jira, or ServiceNow.
* Familiarity with remote endpoint management solutions such as NinjaOne or equivalent.
* Strong understanding of Windows operating systems, endpoint configuration, and patch management.
* Experience with imaging, provisioning, and deployment methodologies.
* Ability to develop automation scripts and workflows to improve efficiency.
* Solid understanding of system security principles, compliance standards, and endpoint hardening.
* Excellent problem-solving, documentation, and communication skills.
* Strong collaboration and project coordination abilities across technical and business teams.
* Experience creating and maintaining dashboards, metrics, and reporting on endpoint health and compliance.
Preferred items -
* Certifications such as ITIL 4 Foundations, CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
* Experience working in hybrid or cloud-connected endpoint environments.
* Knowledge of enterprise-level configuration management and automation frameworks.