Wintel MS Windows Server Adminitration Windows Server Administration (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Numbers & Facts
Location
Houston, TX
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Coachingunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Knowledge Baseunmatched
Microsoft Windows Serverunmatched
Microsoft Windows System Administrationunmatched
On Callunmatched
Problem Solving Skillsunmatched
Quality Metricsunmatched
Regulatory Requirementsunmatched
Root Cause Analysisunmatched
Service Level Agreement (SLA)unmatched
Systems Administration/Managementunmatched
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