Wine Steward/Server

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist in reaching sales, profit and shrink goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Must be 21 years of age.
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Attend training sessions and pass industry certification testing.

Desired

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties of wine and beer, their flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience.
• Sell wine and beer in a manner consistent with company guidelines and applicable laws.
• Adhere to all local, state, federal laws, safety and food safety regulations, and Company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Stay current with present, future, seasonal and special ads and engage customers using this information.
• Offer product samples and help customers discover new items or products inquire about.
• Provide customers with products that they have requested as well as recommend additional items.
• Assist customers in pairing wine and beer through suggestive selling of meats, cheeses, desserts etc.
• Implement regular wine and beer tastings to promote product excitement within the community.
• Maintain proper inventory levels, proper signage and merchandising standards for products normally carried as well as special orders.
• Perform Price Changes and ensure overall price integrity.
• Execute CAO and Key Retailing Programs and maintain sales floor and backroom standards.
• Ability to lift/carry up to 40 pounds and stand/walk for prolonged periods of time.
• Ensure proper temperatures in cases and coolers are maintained.
• Operate equipment safely and efficiently.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, customer or employee incidents or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.