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WinMagic SecureDoc Enterprise Server Administrator (Remote)

A.C. Coy

Raleigh, North Carolina(remote)

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JOB DETAILS
SKILLS
BIOS Hardware, BIOS Software, Communication Skills, Computer Firmware, Consulting, Cryptography, Customer Support/Service, Documentation, Encryption Software, Federal Government, Government, Hardware Quality Assurance, Help Desk, Identify Issues, Incident Response, Information/Data Security (InfoSec), Input/Output, Integration Testing, Military, PC Hardware, Problem Solving Skills, Product Testing, Program Evaluation, Project/Program Management, Rural Contracts, Sales, Server Support, ServiceNow, Systems Administration/Management, Team Lead/Manager, Testing, United States Citizen, Validation Testing
LOCATION
Raleigh, North Carolina
POSTED
30+ days ago
Overview:
  • Tier One Technologies is hiring a WinMagic SecureDoc Enterprise Server Administrator to support our direct U.S. Government client.
  • This remote Contract-to-Hire position will be originated in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities:
  • Provide support for the Full Disk Encryption infrastructure for our customer’s Endpoint Technology Engineering Infrastructure team.
  • Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
  • Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform.
  • Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware).
  • Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
  • Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
  • Manage and maintain WinMagic SecureDoc infrastructure components.
  • Keep Full Disk Encryption and remote support platforms up to date and secure.
  • Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.).
  • Participate in the preparation of materials and oral presentations for customers and management.
  • Play a lead role in meetings relating to specific technical projects or tasks.
  • Respond promptly to incidents in ServiceNow.
  • Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
  • Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
  • Evaluate program failures and implement remediation solutions for success.
  • May lead project teams within assigned unit develop, plan and manage project tasks.
Qualifications:
  • A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required.
  • 8+ years of experience working with various Endpoint encryption products.
  • Expert knowledge of PC hardware, including BIOS (Basic Input/Output System) and UEFI (Unified Extensible Firmware Interface), as well as experience integrating docking stations and installing and troubleshooting firmware updates.
  • Ability to provide expert-level end-user support and resolve escalated technical issues.
  • Strong knowledge of multiple versions of endpoint products, including testing and validation capabilities.
  • Hands-on incident escalation and remediation, including documentation of incident response workflows.
  • Excellent communication skills.
  • Must be eligible to obtain a Position of Public Trust clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

About the Company

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A.C. Coy

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