POSITION SUMMARY The Winter Zone Manager is a key field leadership role responsible for coordinating and delivering high-quality snow removal and de-icing services within an assigned zone. This position leads field teams, coordinates resources, communicates with customers and leadership, and ensures safe, efficient, and high-quality service throughout each winter weather event. The Winter Zone Manager serves as a primary customer contact during the winter season and plays an important role in building customer satisfaction, team collaboration, and operational success. Pay Range: $1,800–$2,500 biweekly salary, depending on experience
Position: Seasonal, generally November–mid-April
Benefits: Paid Sick Time Off Essential Duties & Responsibilities Field Leadership & Operations - Lead and oversee operators and crews within the assigned zone to ensure jobs are completed safely, efficiently, and according to expectations. Coordinate staffing, equipment, trucks, and other resources as weather conditions and priorities change.
Winter Event Management - Serve as a key field leader during snow and ice events, communicating event start and end times, adjusting resources, solving problems in real time, and providing backup coverage for branch leadership.
Customer Service & Communication - Serve as a primary point of contact for customers during winter events. Provide professional, timely communication and follow-through while addressing service needs and maintaining strong customer relationships.
Safety & Quality - Ensure team members follow all safety procedures and that accidents, injuries, and property damage are properly documented and reported. Conduct post-event site inspections and quality-control checks to ensure work meets company standards.
Team Development - Train, mentor, and support team members while addressing performance concerns and promoting a culture of accountability, teamwork, and professionalism.
Equipment & Resources - Demonstrate safe and proficient operation and maintenance of snow removal and de-icing equipment. Work with department, branch, and maintenance leadership to ensure appropriate people, equipment, and trucks are available for assigned work.
Technology & Administration - Use company systems and technology to track jobs, communicate updates, document work, and maintain accurate records. Complete required pre- and post-event responsibilities and meet established timelines.
Collaboration & Leadership - Work closely with branch leadership, department managers, maintenance, employees, and subcontractors to resolve issues and deliver successful winter operations. Participate in weekly winter operations meetings and consistently model company values, policies, and professional behavior.
QUALIFICATIONS - Valid driver’s license with clean driving record.
- Valid DOT card or ability to obtain one.
- Ability to pass a pre- employment drug test.
- 2 seasons of commercial snow removal experience.
- Ability to successfully use an electronic tablet and job tracking software.
Preferred - Commercial Driver’s License.
- Experience with Microsoft Office suite or similar.
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