POSITION SUMMARY This position serves as a critical leadership role in the management and delivery of high-quality snow removal and de-icing services. They will build positive relationships to ensure high customer satisfaction, brand loyalty, and team collaboration. Our Winter Zone Manager is responsible for field-based leadership of their assigned area (zone). They ensure all assigned team members in their zone are informed regarding assigned jobs and changes throughout each winter weather event. They are the face of the company and key contact for the customer during the winter season. Pay Range: $1,800.00 - $2,500.00 Biweekly Salary- DOE Seasonal position -Benefits: Paid Sick Time Off ESSENTIAL DUTIES AND RESPONSIBILITIES Winter Zone Manager - Responsible for providing oversite to all operators or crew members within their zone to ensure they are completing jobs as assigned.
- Back up to branch leadership during winter weather events. The Winter Zone Manager and Branch Managers should work alternating schedules during a winter event to ensure coverage.
- Responsible for identifying and communicating employee performance concerns to the direct reporting leader.
- Responsible for staying informed, actively problem-solving situations and shifting resources to ensure efficient use of operators during a winter weather event.
- Responsible for communications on individual event start and termination times.
- Responsible for coordinating zone-specific, after-event cleanup and snow hauling operations with assigned Branch Manager.
- Present in the field and available to assist on job sites as needed depending on shifting needs and priorities.
- Provides training and mentorship to team members to ensure success.
- Ensures safety procedures are followed, accidents, workers’ compensation and property damage claims are properly documented and reported. Reporting includes ensuring Branch Leadership is aware.
- Demonstrates safe and proficient use and maintenance of all equipment used for snow removal and de-icing.
- Provides support and/or documentation to their assigned Branch Manager when a dispute/conflict arises with managed internal employees or 3rd party subcontractors.
- Performs post-event site inspections and quality control over managed sites within their zone.
- Attends and participates in a weekly operations team meeting throughout the winter season. The winter season is generally defined as November 1st – mid April annually.
- Demonstrates high quality decision making in a fast-paced and quickly evolving environment.
- Meets timelines and quality standards for all deliverables including record keeping.
- Ensures safe and clean work environment is maintained by all team members.
- Strong customer communication skills; both interactional and follow through.
- Is a role model for professionalism.
- Proficient in the use of various operating systems and technology to track and report jobs.
- Provides excellent customer service.
- Works collaboratively with the team and company leadership.
- Demonstrates timely and effective communication- verbal, non-verbal, and written.
- Consistently follows all company policies and procedures.
- Communication and behavior are consistent with company values.
- Employee may be assigned other duties within the scope of their skills.
- Responsible for pre and post winter event duties.
- In collaboration with the Department Manager, Branch leadership and maintenance shop on resourcing jobs within their zone. People, equipment, trucks.
QUALIFICATIONS - Valid driver’s license with clean driving record.
- Valid DOT card or ability to obtain one.
- Ability to pass a pre- employment drug test.
- 2 seasons of commercial snow removal experience.
- Ability to successfully use an electronic tablet and job tracking software.
Preferred - Commercial Driver’s License.
- Experience with Microsoft Office suite or similar.
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