Cellular Telephone, Customer Experience, Customer Satisfaction, Customer Support/Service, Equipment Maintenance/Repair, Handsets, High School Diploma, Marketing, Mobile Devices, Purchasing/Procurement, Revenue Growth, Sales, Sales Promotions, Sales Prospecting, Sales Support, Wireless Communications
Sky Nova, Inc. is a sales and marketing firm looking for a Wireless Customer Sales Specialist to represent AT&T across Cleveland. The Wireless Customer Sales Specialist will spend their days explaining the benefits of AT&T Fiber and current wireless handsets to device-heavy households. By providing a polished and professional customer experience, you facilitate the sales that keep our customers connected 24/7.
As a Wireless Customer Sales Specialist, your sales development begins the moment you walk in. You'll learn how AT&T services work: cell phones, data plans, and fiber internet, all explained in plain language. By the end of training, the Wireless Customer Sales Specialist will be ready to turn every conversation into a sales opportunity. If you like learning while doing, this is your start.
Responsibilities of the Wireless Customer Sales Specialist
- Connect with customers to discuss AT&T cell phones, data plans, and fiber services while creating a welcoming and professional experience.
- Help customers compare mobile devices and service options by explaining benefits in a simple, relatable manner.
- Resolve customer concerns professionally while identifying sales opportunities to recommend upgraded AT&T services.
- Support account growth by suggesting additional lines, improved data plans, or fiber internet solutions based on customer needs.
- Stay informed on AT&T’s sales promotions and service offerings to confidently present value-driven recommendations.
- Drive customer satisfaction and sales performance by creating supportive, solution-focused customer experiences.
Qualities of a Wireless Customer Sales Specialist
- A high school diploma or equivalent is preferred.
- Experience in sales or customer support is a plus.
- Explains AT&T products in a way that encourages confident purchasing decisions.
- Maintains a professional approach while driving consistent sales performance.
- Creates positive customer experiences that lead to repeat sales opportunities.