Wireless Network Operations Center (WNOC) Lead

Wireless Network Operations Center (WNOC) Lead

Orlando, FL

Computer World Services - CWS /

Full-time /

Hybrid

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CWS seeks a Wireless NOC (WNOC) Lead to lead the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract Wireless NOC. The Wireless NOC (WNOC) Lead leads the Wireless NOC responsible for monitoring and maintaining CBP's tactical communications systems, including LMR and COTHEN.

Duties & Responsibilities

• Manage WNOC operations in Orlando, FL.
• Oversee monitoring, troubleshooting, and incident response for wireless and radio systems.
• Coordinate with field engineers and CBP technical teams for issue resolution.
• Produce performance and incident reports.
• Maintain WNOC documentation and SOPs.

Required Qualifications

• 5+ years in wireless communications or network operations.
• CompTIA or CCNA certification.
• Strong understanding of radio and cellular network systems.

Preferred Qualifications

• Bachelor's in IT, Telecommunications, or related field.
• Familiarity with DHS TACCOM and COTHEN systems.

Place of Performance

• CBP Wireless Network Operations Center - Orlando, FL.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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